The Company

At Nylas, we specialize in making it easier for developers to add email, calendar, and contact management features into their applications. We provide tools called APIs, which streamline the integration of these functionalities, ensuring they are secure and effective. This enables better, safer, and more reliable communication within apps.

Supporting over 100,000 developers and collaborating with more than 900 companies globally, Nylas plays a pivotal role in how digital communication tools are built and utilized. Our technology spans various sectors, from healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to innovate and enhance user interaction across platforms.

The Team

The Product team is seeking a Senior Technical Writer to lead the strategy, execution, and improvement of Nylas’ product documentation. This highly collaborative role works closely with product, engineering, and other key stakeholders to create world-class documentation that developers love and rely on.

As the Senior Technical Writer, you will build efficient systems to manage work streams such as issue reports and the rollout of documentation for new API features and tools. You excel at managing stakeholder relationships, setting clear expectations, and driving documentation initiatives from concept to completion. Your ability to create clear, concise, and engaging technical content makes you an invaluable asset to the team.

If you’re excited about shaping the future of documentation for a rapidly growing API platform and delivering impactful results, we want to hear from you!

What You'll Do

  • Learn the ins and outs of our existing product lines, as well as understand the vision we’re driving and executing against today.
  • Work with stakeholders to create a future vision for Nylas Documentation, and collaborate with the rest of the technical writing team on a roadmap to get there.
  • Establish a partnership with our Developer Advocates, SDK team, Product team, Engineering team, and others to create the documentation our developers need.
  • Build sample code, demos, and code tutorials that closely match our target customers’ use cases.
  • Create a polished and delightful docs experience for developers who are integrating with the Nylas platform.
  • Re-evaluate existing documentation to help drive outcomes for Nylas and the developers & products that use our APIs.

What You Must Bring

  • Experience: A minimum of 5 years in technical writing, specifically crafting comprehensive documentation for developer audiences. Proven track record in producing high-quality developer-oriented documentation.
  • Technical Proficiency: Demonstrated ability to read and write code, with hands-on experience in server-side languages such as Node.js, Java, Ruby, or Python. Familiarity with cloud computing concepts and technologies is advantageous.
  • Documentation Tools: Proficiency in authoring documentation using Markdown. Experience with XML-based publishing systems and working with XML, HTML, and content publishing tools is beneficial.
  • Empathy and User-Centric Writing: A strong ability to empathize with users, enabling the creation of content tailored to diverse needs and learning styles. Experience in designing and delivering content solutions that meet the needs of technical business customers is preferred.
  • Open Source Collaboration: Experience engaging with open source communities, including contributing to or managing open source projects. Familiarity with using and following a style guide is also valuable.
  • Communication and Collaboration: Exceptional written and verbal communication skills, with a demonstrated ability to collaborate effectively with cross-functional teams, including developers, engineers, product managers, and usability experts. Experience working directly with software engineering and development teams is advantageous.
  • Analytical Skills: Strong analytical abilities to understand complex technical concepts and translate them into clear, concise, and user-friendly documentation. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures is essential.
  • Adaptability: A proactive approach to learning new tools, programming languages, and techniques, with the flexibility to adapt to a fast-paced and ever-changing environment. Passion for learning new tools, programming languages, and techniques is highly valued.
  • Attention to Detail: Meticulous attention to detail, ensuring accuracy and consistency across all documentation materials. Ability to deliver high-quality documentation paying attention to detail is crucial.
  • Educational Background: A bachelor's degree in Technical Communication, Computer Science, English, or a related field is preferred. Equivalent experience will also be considered.

Perks/Benefits

  • Healthcare: Extended healthcare coverage for you and your family
  • Unlimited Paid Time Off (PTO): We take this very seriously as we care about the well-being of our employees
  • RRSP with 3% employer contribution
  • Education Stipend: $1,250 annual education & development benefit
  • Cell Phone: $60 per month stipend towards cell phone reimbursement
  • Fully Paid Parental Leave: 12 weeks parental leave (maternity & paternity)

Interview Plan

  • Round 1: 60 minute Google Meet interview with the hiring manager.
  • Round 2: 60 minute take home assignment to be followed by a 30 minute Google Meet discussion with a team member.
  • Round 3: Three (3) 30 minute Google Meet interviews with various team members (max 2 hours).

During the various discussions, candidates selected to meet with us are strongly encouraged to not only discuss their knowledge, skills, experience, and abilities but also to showcase examples of their current or previous work. We expect you to clearly outline the "what," "why," and "how" behind your contributions.

The estimated base salary range for this position is $85,000 CAD to $105,000 CAD. Actual compensation will be determined based on individual qualifications, which are objectively assessed during the interview process. Factors influencing salary include knowledge, skills, experience, and abilities.

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
Nylas - Voluntary Self-Identification Survey

Voluntary Self-Identification Survey

We invite you to complete this optional demographic survey to help us evaluate our diversity, inclusion and belonging efforts. Submitting information on this survey is purely voluntary and refusal to provide it will not subject you to any adverse treatment or affect your job application. This information will be kept secure and anonymous and will not be tied back to your application. 

Here at Nylas, we’re committed to maintaining an equitable environment where everyone is embraced for all aspects of their identity and empowered to achieve their full potential. We collect anonymous demographic information to help us achieve our goal of building a diverse company. 

Equal Opportunity Employer:

Nylas is registered as an employer in many, but not all, states/provinces. If you are not located in or able to work from a state/province where Nylas is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations.

Nylas is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also EEO is the Law.

With what Race/Ethnicity do you identify? (option to multi-select) *










Do you belong to the LGBTQIA+ community? (Select one) (Select one) *



How would you describe your gender identity? (Select one) *





How would you describe your disability status? (Select one) (Select one) *



How would you describe your veteran status? (Select one) (Select one) *



How would you describe your caregiver status? (Select one) (Select one) *



Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Nylas’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.