Nylas is looking for an intelligent, diligent, and results-driven individual to join our customer support team.
The Values That Guide The Nylas Customer Success Team
- Empathy - We care about our users and want them to be successful using Nylas
- Alignment - We foster collaboration across all teams at Nylas in order to deliver new solutions and ensure the ongoing reliability of our existing products.
- Curiosity - We understand how customers are using Nylas APIs and what we can do to ease adoption, implementation, and use.
- Gratitude - For every customer who reaches out with feedback there are often many others who don't. The time our customers take to reach out to us about a bug or a product improvement is a gift.
- Promptness- We aim to provide prompt and thorough answers to all users and reduce information asymmetry.
- Proactivity - Customer support at Nylas isn't just about being responsive to tickets. Time out of the queue working on other projects is an important part of improving the customer and company experience.
Nylas is an Equal Opportunity Employer, and diversity of all kinds is important to us.
We focus on creating an inclusive environment for all people. We welcome people from all different backgrounds and currently employ startup founders, college graduates from all over the country and the world, coding academy graduates and those with no degrees at all.