Nuvocargo is reinventing the $2 trillion freight forwarding industry. We are a digital-first freight forwarder using a mix of technology and exceptional service to help companies seamlessly move products across the Americas, starting with the biggest trade lane in the world: Mexico <-> USA cross-border trucking. We were ranked #2 on Fast Company’s most innovative companies in 2022 and as a Y Combinator Top Company and are looking for top talent to embrace this adventure.

The opportunity for you:

You will be responsible for auditing and ensuring adherence to the standardized processes implemented. You will be responsible for documenting and providing insights that will be useful for the Operations, Customer Experience and Product teams to improve our customer experience. You will be responsible for providing feedback and coaching to the operations teams in behavior driven deviations from the process.

What you'll do in a typical week:

  • Audit the different steps in the life of a customer
  • Identify and document areas of improvement
  • Generate reports to ensure all feedback is being published and addressed
  • Be vocal around customer or representative’s friction points with processes or tools
  • Provide recommendations based on your observations to improve the reps and customer’s experience

What you know:

  • You have an extreme attention to detail, you are able to spot areas of opportunity from the distance and detect root causes really quick
  • You speak both English & Spanish. For this particular role at Nuvocargo, switching between English & Spanish will be part of your daily activities.
  • Bachelor's degree in a business administration, engineering or another technical or related field and/or equivalent working experience
  • 2+ years working with QA teams
  • Experience working with Quality Management Systems
  • You have experience sharing knowledge through coaching and feedback methodologies
  • Knowledge of process improvement methodologies such as Six Sigma and LEAN
  • How to collaborate and work cross-functionally with different teams in the company to achieve the best results possible, you love to work in teams and you can easily switch between leading and collaborating with others
  • You have an extreme sense of ownership for any task assigned to you
  • How to properly communicate with clients and peers to achieve results
  • How to promote and incentivize proactive problem solving
  • How to prioritize & perform time management
  • How to drive continuous Improvement in every aspect of your job

Who you are:

  • You are disciplined and organized. You have a proven ability to balance multiple priorities effectively & meet deadlines. Your best weapons are organization, accuracy, and attention to detail.
  • You find joy in excellence. You love doing things the right way and are always looking for both incremental and critical ways to improve your work, your team, and your processes.
  • You think BIG. You enjoy identifying new ways and opportunities to improve and help the company grow by creating and setting the standard to follow.
  • You are open minded. You find new and exciting ways to work and improve, you don’t limit yourself with old ways of doing things, but rather are innovative and creative.
  • You move with speed. You move incredibly fast, making decisions and overcoming obstacles with speed. You are nimble and help solve problems for your teams who are on the frontlines with decisiveness and empathy.
  • You have empathy across cultures. Nuvocargo's culture lives at the intersection of Silicon Valley, the logistics industry, the US, and Latin America. You have the unique ability to communicate with teams from different work cultures and geographies and feel like this is the place where they will do their life's greatest work.
  • You are both a great communicator and listener. You are great at synthesizing inputs from different sources; you speak and write clearly, concisely, and with a structure that gets everyone on the same page when things feel messy.
  • You are low ego. Collaboration is your best method. You don’t care or remember who came up with the best idea. Sales leaders, carrier reps, operations reps, shippers, and carriers all love working with you because you make them all feel heard and you’re able to find a middle ground in dissenting opinions.

This will NOT be a good fit for you if:

  • You struggle to make things happen. This role will require someone with a bias towards action who moves at the speed of high growth startups in executing financial and operations processes internally and with our customers.
  • You are not organized or lack attention to detail. If you find that you're OK sending emails with typo's or get overwhelmed when juggling multiple responsibilities, this is probably not a good role for you. This role requires incredible attention to detail and organization.

What we offer:

  • A unique & fun culture at the intersection of the freight and technology industries as well as between the USA and Latin American work cultures.
  • Above market salary, benefits, and a robust employee stock ownership program to make you an owner and partner of the business.
  • Remote-first location strategy and allows you to work from wherever. Hybrid office / work from home model that allows for flexibility and collaboration time in our Polanco / New York City office. Beautiful modern Polanco office space that is perfect for collaboration.
  • A chance to join the ground floor of a well-funded, fast-growing startup that is modernizing a trillion dollar industry critical to the global economy.

Nuvocargo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

More about Nuvocargo:

International logistics is the multi-trillion dollar connective tissue of the world economy, but it's been slow to leverage the power of technology; it's finally going digital, and Nuvocargo is playing a big role in driving this historic shift.

We believe that true expertise in logistics cannot be automated and is incredibly valuable; however, we think software and technology can give logistics professionals superpowers to help provide shippers with the best service, and make everyone's lives easier.

We're growing quickly, and are backed by some of the world's best investors from both Silicon Valley and Latin America such as Tiger Global Management, The Flexport Fund, QED (founders of $60B+ Capital One), NFX (Silicon Valley fund with $10bn in exits), the founders of Nubank ($30B+), Loft ($3B+), Ramp ($2B+), and Rappi ($5B+), Y Combinator (~1% acceptance rate, created $300bn worth of startups), and angels who have built, exited, or currently sit on the board of companies worth over $100 billion.

Our DNA is comprised of four very distinct worlds and cultures: Silicon Valley, Logistics, Latin America, and USA. We are at the intersection of these worlds and laying the foundations for hyper-growth at one of the most tech-forward 3PL's in both the US and Mexico.

Read more about us here: www.nuvocargo.com/about and feel free to reach out with any questions.

We look forward to working with you!

Apply for this Job

* Required

  
(File types: pdf, doc, docx, txt, rtf)
  
(File types: pdf, doc, docx, txt, rtf)
When autocomplete results are available use up and down arrows to review
+ Add Another Education


Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Nuvocargo’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.