Our PrEP Patient Care Team is looking to make a new addition! You will be essential in creating a seamless, safe, and hassle-free experience for Nurx PrEP/PEP/ HIV users as well as our patients from other service lines.  This includes managing medical records, ordering and assisting patient with lab management, sending lab supplies to patients, lab issue resolution, STI reporting to state health departments, assist department of health when investigating STI results and treatment, assist PrEP team with requests and renewals as needed and of course some other tasks as they come up. What you'll do:

  • Understand and fully resolve user concerns and questions, both through the Nurx application and our patient care platform.
  • Coordinate logistics associated with labs and medical records. 
  • Advocate on Nurx users’ behalf with insurance companies and laboratories as needed.
  • Anticipate potential challenges that a user might experience, and collaborate with them and the Nurx experts to improve the end-to-end customer experience.
  • Manage user issues, from first contact until resolution.
  • Keep organized records of user interactions.

A bit about you: PREFERRED

  • One year of experience in a medical practice where an understanding of medical terminology was obtained.
  • Experience in Family Practice, Internal Medicine, OBGYN and/or Sexual/Sensitive Health, and/or experience working with patients at risk for HIV or living with HIV is a plus.
  • Remote position, but must have permanent residence in WA, FL, MA, NY, TX, CO, GA or OH.
  • Ability to speak Spanish is a plus.
  • Great verbal and written communication skills - you'll be the main point of contact between Nurx and our PrEP/PEP/HIV users.
  • Attention to detail and impeccable grammar skills.
  • Service mindset - ability to put yourself in people's shoes, act with empathy, and communicate clearly, kindly and directly with customers both internally and externally.
  • Willing to go above and beyond to help people.
  • Connection to Nurx's mission.
  • Savvy with technology.
  • Ability to quickly adjust to new processes and technology improvements.
  • Ability to organize and manage several to-dos simultaneously, without skipping a beat or overlooking a detail.
  • Flexibility with a desire to think outside the box and grow with the Nurx team.
  • Integrity and pride in your work.


  • Full time, varied shifts Monday-Sunday. 5- 8 hour shifts per week, including 1 weekend day per week.

IT Requirements

  • Reliable at home internet with a download speed of at least 25 Mbps and an upload speed of at least 5 Mbps

About Us

We believe healthcare should be unconditional. It doesn’t matter who you are or what you get up to in your own time. You deserve to be treated quickly and with compassion. That’s why we’re pioneering a new type of healthcare that’s easier and smarter, one in which vital medications and tests are accessible and affordable to everyone. No ifs, no buts. Nurx is built to deliver on the three things everyone needs from their healthcare. Choice, so you can make positive decisions about your own body. Control, so you can plan ahead and look after yourself without complication. And freedom, so your access to medication is never blocked by cost, bureaucracy, geography, stigma, or anything else. The Nurx team is composed of world class physicians, business leaders, and industry experts. Together we're working to make healthcare more accessible and simpler for everyone.

This position is full-time and remote position.

Job Type: Full-time

Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Nurx are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.