NURX is seeking a  Pharmacy Coordinator who is passionate about serving our patients and helping to empower them in their own health. In this role you would mostly work with our internal and external network pharmacist leads as well as our provider and customer care team. Your role would involve optimizing our mail order pharmacy experience, finding out ways to work smarter, identifying root causes and trends, and building or revising processes that are easy for the team and patients to adopt. A candidate for this should be eager to dive into workflows and find a way to scale, streamline, and simplify our pharmacy operations to create an unforgettable patient experience at Nurx. The Pharmacy Coordinator will be critical in growing the infrastructure of patient, provider, and lab communication.

What you'll do:

  • Diagnose and provide creative solutions in response to pharmacy routing rule issues
  • Become an expert on the Nurx platform, and network pharmacy processes
  • Become an expert in Pharmacy Benefit Manager (PBM) and system issues to address timely pharmacy fulfillment and deciphering network routing issues to correctly dispense medications.
  • Act as a main point of contact for both internal and external partners for anything related to our pharmacy network
  • Find and become the expert in key trends in network and internal pharmacy issues 
  • Identify and deconstruct inefficiencies 
  • Present and own comprehensive solutions backed by data
  • Understand and become an expert on the patient billing experience
  • Leverage process improvement, analysis, product resources, creativity, and elbow grease to streamline, automate, outsource, or eliminate operational tasks as the company grows
  • Pilot new operations, processes and tasks
  • Seamlessly roll-out new processes to the pharmacy network for utilization improvement updates, state and service line launches
  • Data mining and claim extraction to increase profitability and reduce write-offs 
  • Partner with other departments (Medical, Product, Engineering, Marketing, etc) to guide, test, and inform operational and product improvements for pharmacy
  • Make operations and customer care tasks and workflows hyper efficient and simple 
  • Ensure education and adoption of streamlined best practices across all teams
  • Develop and maintain product and operations expertise, including best practices and de-escalation skills to provide value to internal and external partners

What you'll need: 

  • A balance of analytical and creative problem-solving skills
  • Relentless drive to build and operationalize your way out of a task
  • Superb time and project management skills
  • Self motivation - the ability to work independently in a high-change environment
  • Resourcefulness - Time is scarce. The engineering backlog is full. You must be scrappy and resourceful in coming up with solutions that scale and are mindful of business resources
  • Verbal and written communication skills that resonate at every level of the organization to employees across the world

A bit about you: 

  • 2-5 years of Customer Service, Pharmacy, Prescription Benefit Plan, Supply Chain, Finance, or Operations experience
  • Experience working cross-functionally between departments
  • A strong sense of empathy and curiosity to solve customer and operations issues
  • Personal accountability and critical thinking to make the best decisions
  • Proven success in independently setting and achieving goals

You May Also Have:

  • Experience working in a startup or technology company
  • Previous experience at a pharmacy and/or pharmacy benefit manager company preferred 
  • Basic functional/technical skills (Excel and SQL preferred)

About us:

At Nurx, we’re creating a future where healthcare is easily accessible and affordable for everyone. We are building a platform that empowers people to be in control of their health and make informed decisions about their own bodies.

Nurx enables doctors to give more patients personalized care at lower costs; and patients can receive prescriptions delivered straight to their door. We are committed to revolutionizing the healthcare system and increasing access to healthcare for millions across the country, starting with birth control, PrEP, and HPV screens. That’s where you come in!

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