Nurx is looking for an IT Support Technician with a strong technical background and a passion for problem solving.
The Nurx team is motivated by our mission to put users in control of their own healthcare. We’re looking for an IT pro who embodies our values of putting people first, being creative (and a bit rebellious) for a meaningful cause, and striving for excellence in every aspect of IT support.
You should bring a combination of tech savvy and communication skills to serve internal IT customers for everything from provisioning technology for new hires to setting up entire systems for new site locations.
What you'll do:
Provision and deploy computer systems (Mac, Chromebook) for internal users
Perform research and collaboration with other IT staff to resolve issues
Setup and configure A/V and conference systems
Troubleshoot and resolve software issues and hardware issues
Provide local and remote support in San Francisco, New York, and Miami
Manage users, groups, and email lists
Resolve end user network issues (File shares, DNS, VPN, printers, etc)
Assist with inventory management and asset tracking
Advise team members and users on best practices for resolving issues
Contribute to IT knowledge base
Perform special projects and provide ad hoc support
Assist with office moves and after hours work as needed
Some company-sponsored travel to remote sites as required
A little about you:
Phenomenal Customer Support Skills
Minimum 2 years experience supporting Mac OS and hardware in an enterprise environment
Google Suite administration a plus
Experience working with an IT ticketing system
Familiar with Cisco WebEx/Teams
Experience with SSO applications (JumpCloud a plus)
Windows/Azure experience preferred
Understanding of networking concepts (Meraki Experience a Plus)
Attention to detail and great time management skills
Ability to lift up to 50 pounds
At Nurx, we’re creating a future where healthcare is easily accessible and affordable for everyone. We are building software that empowers people to be in control of their health and make informed decisions about their own bodies. We are creating a platform where doctors can give more patients personalized care at lower costs and patients can receive prescriptions delivered straight to their door. We are committed to disrupting the healthcare system and increasing access to healthcare for millions across the country, starting with birth control and PrEP.