At Nuna, our mission is to make high-quality healthcare affordable and accessible for everyone. We are dedicated to tackling one of our nation’s biggest problems with ingenuity, creativity, and a keen moral compass.

Nuna is committed to simple principles: a rigorous understanding of data, modern technology, and most importantly, compassion and care for our fellow human. We want to know what really works, what doesn't—and why. 


Nuna IT acts as the conduit between every business and technology facing team, designing  and maintaining the operability of Nuna’s technical systems and services. We are responsible for the productivity of all employees, respond to traditional support requests, and proactively discover opportunities to improve Nuna’s technical environment.


The IT Manager will play a pivotal role in revitalizing our IT department. This role entails a thorough assessment of existing processes, the identification of opportunities for enhancement and automation, and providing guidance and mentorship to team members. Operating on-site from our San Francisco office, this manager will collaborate closely with the IT Technicians, gaining insights into individual strengths and areas for improvement. IT also works closely with other teams such as HR, Recruiting, Security, Compliance, Legal, and Accounting. A strong objective will be to foster cross-training among team members to ensure a comprehensive skill-set within the team and seamless coverage in the event of absences. Another strong objective is to streamline our onboarding and offboarding processes.

You will manage and bring organization and structure to a team that currently consists of three full time IT Technicians, all who live in the Bay Area and work on-site at our San Francisco office.

You will oversee and participate in the following: 

  • Technical support, triaging ticket requests via incoming helpdesk queries 
  • Guiding customers through the problem-solving process using creative diagnostic techniques and a patient, helpful attitude. Collect and communicate customer feedback along the way identifying and participating in departmental improvement efforts
  • Vendor relationships, managing license renewals for SaaS products
  • User account management
  • Identifying opportunities to automate
  • Developing and improving IT documentation
  • Maintaining the in-office network and physical security systems, including partnering with Workspace Management teams to control and manage building/office access, keycard/access control system, and alarm system
  • Host on-site Jumbotron events
  • Partnering with stakeholder teams to support smooth and comprehensive employee onboarding and off-boarding processes
  • Tracking and managing accounts and equipment inventories 
  • Supporting the hosting of on and offsite events as needed, ensuring reliable operation of AV equipment
  • Collect and communicate customer feedback and identify and participate in department improvement efforts
  • Partner with our Workspace Management team to control and manage building/office access, keycard/access control system and alarm system
  • Identify opportunities for IT to improve company processes
  • Be able to support IT Technicians hands-on as needed


Required Qualifications

  • 5+ years of overall experience, 2 years or more spent as a Manager
  • Ability to be present several days a week in the San Francisco office
  • The ability to build, grow and develop a high-performing IT teams, foster a positive work culture, and attract top talent
  • Ability to connect with your team members, mentor them, and provide firm yet supportive guidance
  • A positive mindset and a proactive attitude, consistently identifying opportunities for improvement and taking the initiative to drive them to a successful resolution.
  • Enthusiasm and ability to learn new hardware and software technologies
  • Methodical, persistent, detail-oriented approach to problem solving
  • Strong written and verbal communication skills with experience crafting and delivering company facing messaging  
  • Desire to learn and/or improve your skills on automation
  • Proficiency researching difficult problems and determining the best course of action.
  • Competence identifying patterns and trending issues
  • Experience leading projects and following through on requests, knowing when to escalate or ask for assistance
  • Proficiency prioritizing and fulfilling multiple concurrent requests
  • Experience installing, configuring, and troubleshooting macOS, ChromeOS, and Windows 
  • Understanding of basic networking concepts for troubleshooting
  • Regulatory Compliance - Knowledge of industry-specific regulations and compliance requirements
  • Cybersecurity Expertise - Strong knowledge of cybersecurity best practices and the ability to ensure the organization's IT environment is secure from threats

Preferred Qualifications

  • Working aptitude in 1 or more scripting languages such as bash, python, or rest APIs
  • Familiarity using or administering any of our current tools - Kandji, FreshService, G-Suite, Slack, Crowdstrike, Tailscale
  • Experience supporting offsite company events
  • Interest in the Healthcare industry, data analytics, AWS Cloud management
  • Certifications: Relevant industry certifications such as PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), or CISSP (Certified Information Systems Security Professional)

We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance, life insurance, retirement benefits, participation in the company’s equity program, paid time off, including vacation and sick leave. The expected salary range for this position is $115,000 to $141,250. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, and skillset.

Nuna is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetics and/or veteran status.

Apply for this Job

* Required

resume chosen  
(File types: pdf, doc, docx, txt, rtf)
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Nuna’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.