IT Support Engineer

Numeus is a diversified digital asset investment firm built to the highest institutional standards, combining synergistic businesses across Trading, Alpha Strategies, Asset Management, and Venture Capital .

Numeus was founded by successful executives with decades of experience across the finance, blockchain and technology industries, with a shared passion for digital assets. Our values are grounded in an open approach based on connectivity, collaboration, and partnerships across the digital asset ecosystem. People and technology are at the core of everything we do.

• Network & system administration (including security management, clusters, user account management, onboarding/off-boarding of company’s employees and contractors, backups, e-mail system and other DMZ’s services, including support for office systems and users)
• Provide technical support to end-users, including troubleshooting hardware and software issues
• Roll-out of hardware and software to ensure optimal deployment of resources
• Planning, implementation, support and documentation of the network and computing infrastructure, creating user guides and documenting issues and resolutions
• Management of small to medium-sized projects in accordance with agreed specifications regarding quality and schedule
• Maintain high levels of IT system security and compliance with regulatory standards
• Assistance with technology planning through ongoing research and continuous self-development regarding evolving tools and technologies

• 2+ years experience as a Support Engineer or similar roles, ideally in a fast-paced environment such as electronic trading
• Hands-on experience with Linux, Windows (and Office 365 apps) and MacOS desktop system administration
• Experience with troubleshooting network and application issues and provide timely resolutions
• Experience with hardware setups, including desktops, laptops, printers, and peripherals
• Experience with password manager solutions such as 1Password is required.
• Practical experience with IdP solutions such as Okta, Google SSO is required.
• Practical experience with MDM technologies such as JAMF is required.
• Experience with AWS identity and access management is required.
• Experience with zero trust network security technologies (e.g. Twingate) is required.
• Knowledge of network protocols and VPN Technologies (IPSec, OpenVPN, etc.)
• Knowledge and understanding of systems and network hardening, as well as security principles and secure authentication methods, such as 2FA and MFA
• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Self-starter with fluent communication in written and spoken English
• Ability to travel periodically between our offices in London and Zug, Switzerland

Are you keen to work in a well-resourced startup environment, where your ideas, experience, and drive to find creative solutions makes a difference? We’d like to hear from you.