About Nubank

Nubank is one of the world’s largest digital banking platforms, serving around 54 million customers across Brazil, Mexico and Colombia. As one of the leading technology companies in the world, Nubank leverages proprietary technologies and innovative business practices to create new financial solutions and experiences for individuals and SMEs that are simple, intuitive, convenient, low-cost, empowering and human. Guided by a mission to fight complexity and empower people, Nubank is fostering the access to financial services across Latin America, connecting profit and purpose to create value for stakeholders and have a positive impact on the communities it serves. For more information, please visit www.nubank.com.br 

International awards won by Nubank:

  • 100 Most Influential Companies | TIME (2021) | Only Brazilian company in the list
  • Disruptor 50 | CNBC (2021) | Only Latin American company at the list
  • Best Bank in Latin America | Euromoney's Awards for Excellence (2021)
  • Best Brazilian Bank | Forbes (2021) 
  • Boldness in Business Award | Financial Times (2020)

Job’s Main Purpose 

This role will be responsible for guaranteeing the success of the operation together with the rest of the team, by planning and supervising the operations related to the Onboarding, Offboarding, Inventory processes, proceduralizing and documenting the operation associated with this key area for Nubank.

Coordinate people and processes inside and outside of IT Eng to deliver projects and products on time, within budget and with the desired results aligned with the objectives of the organization and the team.

The success of this role lies in adding value to the operation, creating strategies and plans that can cover the needs of the areas that do not have immediate and internal clients of IT Eng, generating visible and impressive results, with a critical, honest, creative mentality. and deeply collaborative.

Building a safe ecosystem for the coexistence of the operation, strategy and tactics, in an environment of trust with the primary goal of achieving amazing results by influencing purpose, people, and process.

What we are looking for

- A professional with experience in the delivery and support of critical or high-impact operations, who controls the processes and procedures that generate results without friction or interruptions.

- Ability to lead and coordinate cross-functional teams, build strong relationships with all stakeholders in the company including executives and customers, negotiate win-win deals with vendors/vendors, creatively solve problems, and mentor others. Strong business vision and customer orientation. Innovative and results-oriented thinker with strong communication skills.

- With the energy to motivate an entire team that works hard to obtain incredible results every day, and that wants to make an impact by reformulating and rethinking how to improve on a daily basis. With an impeccable sense of urgency and importance, unwavering human quality, committed with the team.


  • Definition of both internal and third party resource requirements, effectively and efficiently, that enable or optimize the operation.
  • Prepare budgets based on the proposals to optimize issues related to the operation, participate in the construction of strategic projects
  • Being able to prepare and work within a project plan that allows identifying milestones, workflows, interactions, interdependencies and key activities.
  • Track critical projects or activities and provide regular status reports to key stakeholders.
  • Being able to adjust to changes in scope, jointly identify and mitigate potential risks.
  • Constantly identify areas for improvement.
  • Manage the relationship and communication with the client and all interested parties, ensuring that the project is delivered to the agreements.
  • Participate and provide critical points for the management of contracts with vendors and suppliers.
  • Use the best practices, techniques and standards, make use of the lessons learned and be able to share and communicate them efficiently.
  • Talk to different internal customers, influence and engage various teams at Nubank;

Preferred Qualifications and background

  • Experience being accountable for people management, 
  • A good level of technical understanding, being able to take part in discussions with Engineers and to translate complex, technical projects and concepts for non-engineers. 
  • Strong desire to discover and fulfill the needs of users.
  • Comfortable working with numbers and making decisions based on data.
  • Great willingness to learn and adapt to a high-paced environment.
  • Strong customer service, communication, and interpersonal skills.
  • Flexibility and ability to adapt to ambiguous and changing situations.
  • Fluent in English (written and oral) is mandatory, Portuguese is a plus.
  • Bachelor's degrees in engineering with management studies are nice to have.
  • Ability to interact with suppliers and third parties.
  • Flexibility and ability to adapt to ambiguous and changing situations.

You will fit in well if:

  • You are unafraid to take initiative to identify and answer problems that are not necessarily evident
  • You love working in a dynamic environment and being granted a lot of autonomy
  • You're looking for a company with a culture of camaraderie, fun and personal growth
  • You love operations and making things more efficient and simple


  • Equity at Nubank
  • Health and life insurance
  • Food card
  • 15 days of paid vacation with 25% vacation bonus
  • Holiday Bonus ("Aguinaldo") of 30 days of pay per year
  • NuCare - Our mental health and wellness assistance program
  • NuLanguage - Our language learning program
  • Extended maternity and paternity leaves


*Interviewing and onboarding are currently done virtually due to COVID-19. Everyone new to the team and our current staff will remain working from home until it is safe to return to our offices. If/when relocation is required, we have a team dedicated to global mobility and have partnered up with the best companies in the market to make sure processes run smoothly. We also offer a very competitive relocation package for international hires

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