About Nubank

Tackling the complex banking system to empower people in one of the world's most bureaucratic markets seems like a crazy idea, right? But that's why, how, and where Nubank was born. We fight complexity through our transparent and straightforward products and experiences: a no-fee credit card, a rewards program, a lending platform, and a digital savings account. In a nutshell, we are the most innovative tech company in Latin America, and we are obsessed with building financial services and products that make our customers love us fanatically. With over 60 million customers and $1 billion raised in investment rounds, we are the fastest growing digital bank in the world, with offices in Brazil, Mexico, Colombia, Germany, EUA, and Argentina. And it's still only Day One for us!

For more information, visit  www.nu.com.co.

 

Our Design Team

Here at Nubank, we fight complexity every day to make people’s lives better. We believe that by building a truly global and diverse team we will be able to challenge the status quo and have a lasting impact on the world. As a team who drives product development from ideation to full rollout, the Design Team ensures that our product experiences are valuable to our users.

A researcher at Nubank works in an embedded team of product and design and should understand and frame problems and needs inside their teams. A UXR must be able to understand users' behaviors, attitudes, needs, and pain points, translate them into practical and clear findings and insights, and share this knowledge with everyone.

To achieve higher impact of their findings, the researcher should always work in collaboration with Designers, Product Managers, Business Analysts, Engineers, and so on.

With this in mind, the researcher should understand and execute a big variety of research methods from both the quantitative and qualitative sides, as well as be able to communicate their findings in the best way to suit the team.

To help us grow and fight complexity we are looking for a Senior UX Researcher to join our Design team in Colombia. If you want to build the future of financial services, apply and send us your resume and work.

 

Once here, you will:

  • Lead Research projects from conception to delivery within collaborative environments, bringing our users’ perspective on every single situation. 
  • Help develop Research culture with Product Managers and Design Teams, driving the organization to understand the customers' needs, challenges, and problems.
  • Generate insights that shape an exceptional customer experience and impact the product design based on research.
  • Work embedded in cross-functional teams to identify key research questions and goals, addressing them through a mixed methods approach.
  • Collaborate closely with product, design, engineering, customer insights, customer experience, and business analytics to drive customer-centered and evidence-based decisions on product and design strategy.
  • Effectively speak to what matters most for our community; advocating for user-centered design.
  • Push the boundaries of your team’s UXR and help Nu challenge the status quo. 

 

 Requirements 

  • Proven Experience in UX Research (Qualitative and Quantitative methods);
  • Ability to proactively frame business questions and manage stakeholders expectations;
  • Ability to translate research results into business implications;
  • Experience in applying human centered research to digital products;
  • Ability to work well in a highly collaborative and cross-functional team;
  • Ability to influence processes, teammates and Stakeholders. 
  • Adapt to shifting priorities and evolving stakeholders and team needs with openness and agility. 
  • Proactively promote cross functional collaborations on agile environments
  • Ability to thrive in a fast-paced, dynamic startup environment;
  • Ability acting as an advocate for the user's needs.
  • Excellent Spanish and English: verbal and written communication skills;

  

Benefits

  • Health insurance
  • Vacations of 15 workdays
  • NuLanguage - Our language learning program
  • Extended maternity and paternity leaves
  • Chance of earning equity at Nubank

 

Diversity and Inclusion at Nubank

We want to have a product for every Colombian , and we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation or background. We are proud to say that 30% of Nubankers recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu Colombia, everyone has the opportunity to speak up and participate, grow and share ideas.

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