About Nubank

 

Nubank is the leading financial technology company in Latin America. Its first product, launched in 2014, is a no-fee credit card that is fully managed by a mobile app. Almost 30 million people have requested the product since launch, and the company has passed the 10 million active customer mark. In 2017, Nubank launched its proprietary loyalty reward program ("Nubank Rewards"), as well as a digital account ("Conta do Nubank") that is already used by 7 million people. This year, the company began testing its personal loan service and took its first steps in international expansion, opening offices in Mexico, Argentina, and Colombia. To date, Nubank has raised around US$ 420 million in seven equity investment rounds from Sequoia Capital, Kaszek Ventures, Tiger Global Management, QED, Founders Fund, DST Global, Redpoint Ventures, Ribbit Capital, Dragoneer Investment Group, Thrive Capital, and Tencent. Recently, Nubank was elected as the most innovative company in Latin America and ranked no. 36 on Fast Company' 50 Most Innovative Companies ranking.

 

Our Regulatory Operations Team

 

Our mission is to support the sustainable Nubank's growth ensuring the KYC and Jud Orders process and regulatory routines are in comply with Regulatory requirements, challenging the status quo through:

 

  • Promoting the best customer experience to our fanatic clients challenging the bureaucratic onboarding process ensuring a high-quality standard of client data, as well as its regulatory adherence;
  • Promptly replying to any inquiry from Judicial Courts contributing to a more ethical and fair society, understanding that it is also a key step to promote Brazil and Nubank's solid and trustworthy growth;
  • Being diligent and resilient following Nu's principles;

In order to achieve that, we are responsible for supporting all activities related to Judicial Orders whenever our client is the defendant. Along with the controlling aspect, we are in charge of Sisbajud, CCS, Simba, and all judicial orders/inquiries, mainly related to bank secrecy breach and amount's unavailability/ freezing.

 

Typical responsibilities assigned to you might include:

  • Identifying in the operational workflow of Jud Orders challenges and opportunities in terms of Quality Assurance;
  • Working closely with quality indicators, tracking notes and supporting calibration meetings with your leader;
  • Understanding of Jud Orders workflow for SIMBA/ STA, CCS and Sisbajud, also any other way of judicial inquiries received;
  • Responsible to answer Slack channels regarding questions about Judicial Orders routines;
  • Identifying opportunities to improve the daily routines
  • Knowledge of some specific regulations of CCS, Sisbajud and legislation related to the Judicial Orders activities;
  • Treatment, address and monitoring special and corner cases to interact with Law Enforcement Squad;
  • Responsible to implement and ensure quality assurance programs to ensure the assertiveness of the Judicial answers to the Authorities, clients and slack channels;
  • Supporting the Specialist on identifying and applying training programs to the Team;
  • Work across the corporate business unit structure to promote sourcing “best practices".

 

How We Work

We believe in:

  • Good team chemistry;
  • Smart solver-problem;
  • Enthusiasm for building and delivering new features and products;
  • Capacity to keep learning new things while constantly improving what we are already good at;
  • Collaborating efficiently to ship a great product experience to our customers.

 

Requirements

  • Bachelor’s Degree, preferable in Law;
  • Advanced English;
  • Result Oriented;
  • Self-motivation and the ability to take initiative to identify potential issues;
  • Flexibility and organization to work with tight deadlines;
  • Ability to work in fast-paced environment;
  • Demonstrated project management skills;
  • High level of accuracy and attention to detail while demonstrating excellent communication skills;
  • Excellent organization skills;
  • Excellent team working;
  • Knowledge in BACEN and CVM policies related to Sisbajud, CCS;
  • Desirable previous experience in conducting Jud orders routines, e.g. subpoenas (Ofícios judiciais), Sisbajud, CCS and analysis of power of attorney/ legal documents for granting powers;
  • Desirable background in financial institutions with good relationships with "Órgãos Reguladores";
  • Desirable experience in managing projects related to BacenJud/ SIMBA/ CCS/ Onboarding;
  • Strong knowledge in in Excel/ Sheets; and other Microsoft Office/ Google applications.

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