About Nubank


Tackling the complex banking system to empower people in one of the most bureaucratic markets in the world seems like a crazy idea, right? But that’s why, how, and where Nubank was born. We fight complexity through our transparent and straightforward products and experiences: a no-fee credit card, a rewards program, a lending platform, and a digital savings account. In a nutshell, we are the most innovative tech company in Latin America, and we are obsessed with building financial services and products that make our customers love us fanatically. With over 30 million customers, we are the fastest growing digital bank in the world, with offices in Brazil, Germany, Mexico, Colombia, and Argentina. And it’s still only Day One for us!



Our People & Culture Team 


The P&C team at Nubank is energized by change and thrives in a fast-moving environment. We contribute at both hands-on and strategic levels to promote a powerful and disruptive culture, as Nubank scales in size and continues its steep growth trajectory. We're partnering with leaders to blend strategy, guide change management and promote projects that support Nubanks' growth challenges and lead us to become a world-class operation.


The Opportunity


Our People Operations team seeks a People Ops Governance Specialist to coordinate, help to scale and drive efficiencies across P&C Ops function, supporting the Ops team to have a positive impact on Nubanker growth.


Once you are here you will:


  • Will play a key role within the P&C Ops structure in order to map and report all deliverables for the area with a executive view ( presentations/executive summaries);
  • Partner with all P&C Ops sub areas (Payroll, People Admin, Benefits, Health and Help Desk) on identifying gaps, lack of processes as well as enhancements to me implemented on their space;
  • Focus on global standardisation, ensure all processes, policies and procedures are consistent across the globe;
  • Drive, support/execute special projects for P&C Ops area with different teams ( Finance, FP&A, Mobility etc) when needed;
  • Centralize, plan and execute the People Ops roadmap implementation, containing all the subareas initiatives with the proper prioritization;
  • Organise & map all P&C Ops escalation items to be reported periodically;
  • Build, control and report the People Ops Budget in order to maintain healthy cost efficiency;
  • Be a facilitator in terms of projects, processes, and any other innovation item that any People Ops subarea needs/wants to implement;
  • Act as the primary point of contact and owner of all HR Operations for Governance;
  • Establish and build strong strategic partnerships with key HR partners/Stakeholders;
  • Manage BPO contracts and ensure that the scope, SLAs and agreements are being followed by the provider;



Desired Qualifications and Profile

  • Experience with HR Metrics and Indicators
  • Experience on HR Budget creation and management
  • Excellent Communication and Presentation skills
  • Experience with HR Projects leading
  • Ability to take the lead in diverse initiatives
  • Knowledge in designing and implementing scalable HR Policies and Processes for multiple countries
  • Proficient in Google apps or MS Office
  • Trustworthy with attention to confidentiality
  • Outstanding organizational ability with great attention to detail
  • Fluent in Portugues and English
  • Constantly looking for smart-efficient solutions and obsessed to provide the best possible experience;
  • Experience with HRIS implementation/ system integrations is a plus
  • High school diploma or equivalent; BSc/BA in business, accounting or relevant field is a plus
  • Power BI/People Analytics knowledge is a plus



  • Health, dental and life insurances
  • Meal allowance
  • Transportation assistance
  • 30 days of paid vacation
  • Chance of earning equity at Nubank
  • Parking partnership - discounted parking in our office
  • Free bike parking with showers available
  • NuCare - Our mental health and wellness assistance program
  • NuLanguage - Our language learning program
  • Gympass partnership
  • Extended maternity and paternity Leaves  
  • Child care allowance
  • ‘Espaço Feijão’- Private nursing and breastfeeding spaces in our buildings
  • Onsite Health Center - Medical support for every Nubanker in our headquarter office at Capote Valente



Diversity and Inclusion


We want to build products and experiences for everyone who wants to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation, or background. We are proud to say that 30% of our team recognize themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas.



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