About Nubank

Nubank is leading financial technology in Latin America. Using bleeding-edge technology, design and decision sciences, we fight complexity and empower people to take back control over their money. We are disrupting an outdated and bureaucratic system by building a simple, safe and 100% digital environment that addresses customers’ needs with no paperwork, bank branches or inefficient call centers.

Our headquarter is located in São Paulo, Brazil, and we are also present in Berlin, Germany with an engineering office. In 2019, we took our first steps into internationalization and opened an office in Mexico City, Mexico, and Buenos Aires, Argentina. With a team of over 2,000 of the most innovative professionals in technology, Nubank is dedicated to creating an inclusive, international and challenging work environment.

 

Our Design Team

Nubank’s Design team has an important role in creating amazing experiences for our users and develop incredible products to revolutionize financial services. Our team is composed of a broad range of highly skilled designers, researchers, UX writers, and creative artists. Our diverse experience in designing products used throughout the world, combined with a passion for improving the lives of our customers fuels our thirst to fulfill Nubank’s mission of fighting complexity to empower people.

We are strategically present in each stage of product development bringing the Design’s Vision to the whole process. For example, in the beginning, we understand user’s needs based on research and combine them with business opportunities. Our mission is to transform assumptions on opportunities into valid evidence based on data. We are also present in de product development, considering aspects of user experience and visual design and facilitating the interaction between areas. In the product launch, we understand how, where and when we should communicate our products and brand. 

We guide our work based on our Design Principles: 

  • Start early: Being involved in early, strategic decisions allows rapid experimentation and innovation; 
  • Co-create: Understand customers and co-workers perspectives about the problem and iterate frequently; 
  • Go beyond: Discover the unexpected and challenge yourself and our product;
  • Context: We need to think hard and connect to the context in which people are using our services;
  • Humanize: Empathize with users' pains, demographics, and culture, understand their needs and emotions to create experiences that feel as natural as possible, encouraging trust and responsibility. 

We believe that by building a truly global and diverse team we will keep challenging the status quo and have a lasting impact on the world. Collaboration defines what our team does and how we work. We have a group of good listeners ready to learn, co-create and have fun doing what they love (because we want to provide a great experience for our designers in the same way we build it for our customers).

 

Once here, you will:

  • Manage, mentor and inspire a team of UX Researchers in different countries (Brazil, Mexico, and Argentina) providing design direction and pushing high the quality of the research work.
  • Develop Research culture with Product Managers and Design Team, understanding their needs and translate them into research opportunities.
  • Build relationships with cross functional team members and executives across organizations, and effectively speak to what matters most for our community; be a thought-leader and advocate for user-centered design
  • Mentoring and support for research projects. Bring your deep understanding of research methods – both qualitative and quantitative – to enhance business impact in all different phases.
  • You must become a trusted, strategic partner to product stakeholders by communicating and demonstrating the value of user research, and by delivering insights that lead to demonstrable business value.

 

Requirements

  • Experience in leading Research teams contributing at a strategic level to drive efficiency across the team while maximizing their overall impact (leading remote teams allocated in different countries is a plus);
  • Experience in scaling teams (hiring and retaining designers);
  • Excellent English: verbal and written communication skills
  • Ability to work well in a highly collaborative and cross-functional team
  • Ability to thrive in a fast-paced, dynamic startup environment
  • Ability to influence prioritization in an agile environment. Adapt to shifting priorities and evolving stakeholder’s needs with openness and agility.

 

Benefits 

  • Competitive compensation package, including an opportunity to earn equity ownership in Nubank
  • Health, dental and life insurance
  • Meal allowance (“vale refeição”)
  • Language Program - NuLanguage
  • Gympass

 

Diversity and Inclusion

We build products and experiences that empower everyone to take back control over their finances, that's why we build strong and diverse teams that rise up to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity — irrespective of gender, ethnicity, religion, sexual orientation, national origin, or background. We are proud that over 30% of our team recognizes themselves as part of the LGBTQ+ community, and 40% of our team identify as women, in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is a very important part of our culture. At Nu, everyone has the opportunity to speak up and participate, grow and share ideas.

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