We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to FinTech platform for small businesses (SMBs). Novo is flipping the script of the FinTech world, and we’re excited to lead the small business FinTech revolution.
We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.
Why Novo?
- Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
- Positive, inclusive, supportive culture cheering you on your journey
- We work with very new technologies and architecture patterns
- We provide learning and development budgets to help you grow and bond with your team
- Able to work from the office 3+ days per week
- Offices in NYC, Miami, Delaware, India, and Colombia
Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance, and modern tools that owners need to successfully grow their business.
We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.
At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business
We are looking for a Team Lead - Item Processing who understands how to Perform regular account activity review post account opening to mitigate fraud risk
About the Role:
- Oversee and manage end-to-end item processing operations, ensuring strict adherence to regulatory requirements, company policies, and US banking standards.
- Understanding of an end-to-end flow of the ACH process including originations, exceptions and returns, adjustments, and unauthorized ACH transactions
- Responsible for ACH Investigations including but not limited to request for record of authorization, ACH Return Monitoring, LOIs, and Trace Requests.
- Daily Reconciliation of Payment Activity
- Monitor key performance indicators and metrics to track the team's performance and identify improvement areas.
- Track SLAs, assist with MIS and dashboard creation, and Analytics strategy
- Support senior management in streamlining transaction processing workflows and enhancing efficiency through process improvement initiatives.
- Monitor implemented automation strategies to eliminate manual processes or improve service quality and ensure they are successfully executed
- Work independently while understanding the necessity for communicating and coordinating with cross-functional teams to address issues and optimize processes.
- Focus on risk mitigation for both the business and the customer with a strong focus on fraud controls and fraud detection.
- Prepare and present reports on payment processing performance, trends, and issues to the stakeholders
Requirements for the role :
- A deep understanding of ACH payment flow and regulations, proficient in US payment rails with an added advantage in check processing knowledge.
- Proficient with data analysis skills with SQL knowledge.
- Minimum bachelor's degree, preferably in business, economics, finance, or other related disciplines
- 5+ years of experience working in the financial services/banking industry.
- Previous team-leading experience is preferred.
- Excellent leadership and interpersonal skills.
- Ability to effectively manage a team and drive results in a fast-paced environment.
- Detail-oriented with a focus on accuracy and attention to detail.
- Excellent verbal and written communication skills, facilitating effective interaction with various stakeholders, including presenting findings and recommendations.
Novo values diversity as a core tenet of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
