We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to FinTech platform for small businesses (SMBs). Novo is flipping the script of the FinTech world, and we’re excited to lead the small business FinTech revolution.
We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.
Why Novo?
- Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
- Positive, inclusive, supportive culture cheering you on your journey
- We work with very new technologies and architecture patterns
- We provide learning and development budgets to help you grow and bond with your team
- Able to work from the office 3+ days per week
- Offices in NYC, Miami, Delaware, India, and Colombia
About Us:
Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance, and modern tools that owners need to successfully grow their business.
We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.
At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions, and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking.
We are looking for a Quality Assurance (QA) Analyst who plays a crucial role in ensuring the accuracy, consistency, and adherence to internal set policies & procedures and regulatory requirements. Are you ready to revolutionize the small business banking industry with us?
About the Role:
- Drive accuracy and insight for Novo’s Banking operations team by reviewing and analyzing all processes and customer interactions and identifying areas for improvement.
- Deep dive into our operational procedures to identify opportunities, themes, and knowledge gaps to upskill team performance
- Utilize SQL and other analytical tools to extract and manipulate data
- Utilize an in-depth understanding of metrics and workflows in order to analyze and report on trends, issues, and quality defects to provide insights, recommendations, and feedback to Novo’s operations.
- Create, execute and maintain testing procedures to enhance the effectiveness of banking workflows.
- Conduct thorough testing of banking operations systems and applications, ensuring accuracy and reliability.
- Analyze data to identify discrepancies, deviations from established protocols, and potential compliance risks
- Operationalize and standardize policies and procedures.
- Support Leaders to deliver consistent and focused Quality Assurance reviews that push the envelope on improvements to Novo’s Customer Experience
- Partner with internal stakeholders to aggregate, prioritize, and communicate to senior Leadership the top QA issues impacting the organization
Required Qualifications & desired skills:
- 2 years of relevant experience, preferably in US banking and financial services, technology, or quality & training.
- Excellent critical thinking, problem-solving, and organizational skills.
- Identifying trend Analysis & proficiency in SQL for extraction is MUST
- Fantastic communication skills in order to operate across multiple departments and stakeholders, including working across time zones
- Ability to work in an ambiguous environment with changing priorities and objectives based on company objectives and goals.
- Flexible and adaptable to meeting the evolving needs of a high-growth and fast-paced organization
- Never settling for the status quo
- Motivated by Novo’s mission and values to create a seamless customer experience
- A dedicated individual who is passionate about banking, compliance and providing outstanding customer service
- Nice to have an experience with Zendesk or other QA tools
- Understanding of Google Apps, Jira, and Confluence.
Novo values diversity as a core tenet of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
