We started Novo to challenge the status quo— we’re on a mission to build the operating system to destroy the back office, so small businesses (SMB’s) can do more of what they love. Novo is flipping the script of the FinTech world, and we’re excited to lead the small business FinTech revolution.
We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.
Why Novo?
- Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
- Positive, inclusive, supportive culture cheering you on your journey
- We work with very new technologies and architecture patterns
- We provide learning and development budgets to help you grow and bond with your team
- Able to work from the office 3+ days per week
- Offices in NYC, Miami, India, and Colombia
Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance, and modern tools that owners need to successfully grow their business.
At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions, and more. We’ve made a big impact in a short amount of time, helping thousands of organisations access powerfully simple business banking.
We are looking for a Check Processing Analyst you will work with the Operations Team and cover all aspects of clearing cheques. Your responsibilities include encoding information at the bottom of checks, payment coupons, and deposit slips. Once you encode the check, machines debit or credit the proper accounts with the correct amount of money. Your duties include maintaining proof and documentation of fraudulent behavior and notifying proper authorities when a checks bounce. It is also important that you look for errors on checks and take steps to fix the situation, which includes contacting the customer.
About the Role:
- Daily reviews of Check alerts
- Focus on fraud prevention related to ACH, Checks, and Wires, within agreed SLAs and OKRs, and in line with company policies and procedures
- Reviews of queued transactions, for manual decisioning (cancel, approve), on need basis
- Minimize the risk to the business and the customer with a strong focus on process controls and fraud detection
- Perform enhanced due diligence, manual ID verification, for end-users to gain access to additional services
- Perform fraud investigations, both internal and potential fraud reported by the partner financial institution(s), and create a subsequent action plan in compliance with company policies and procedures
- Create fraud loss post mortem reports, present findings and action plan to the leadership team for review If you're passionate about then we want to chat. Are you ready to revolutionise the small business banking industry with us?
Requirements for the Role:
- Daily processing of cheques, within agreed SLAs and OKRs, and in line with company policies and procedures
- Reviews of queued transactions, for manual decisioning (cancel, approve)
- Perform regular account activity review post account opening to mitigate fraud risk
- Minimize the risk to the business and the customer with a strong focus on process controls and fraud detection
- Perform enhanced due diligence, manual ID verification, for end users to gain access to additional services
- Perform fraud investigations, both internal and potential fraud reported by the partner financial institution(s) and create subsequent action plan in compliance with company policies and procedures
- Create fraud loss post mortem reports, present findings and action plans to the leadership team for review
- Communicate directly with customers and partner financial institution(s) to ensure seamless flow of communication
- Identify process improvement initiatives for existing systems and processes and effectively liaise with the Development team to execute the projects successfully
- Assist Customer Success team in resolving customer queries related to Banking Ops.
- Assist in MIS, dashboard creation and analytics strategy
- Effectively complete ad-hoc tasks and initiatives as directed across the business
- Minimum bachelor's degree, preferably in business, economics, finance, or other related disciplines
- 1-2 years of experience working in the financial services/banking industry
- Ideally, specific experience working in U.S. markets, in a fin-tech/tech company, or both (technical knowledge is a plus)
- Previous experience in transaction monitoring/items processing would be an added advantage
- Previous team management experience preferable
- An interest in keeping abreast with banking laws and regulatory changes
- An interest in financial crime, must be excited with the idea of digging deeper, looking into customer behaviours and identifying key characteristics of fraudulent users
- Excellent written and verbal communication skills
Novo values diversity as a core tenet of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
