We started Novo to challenge the status quo— we’re on a mission to build the operating system to destroy the back office, so small businesses (SMB’s) can do more of what they love. Novo is flipping the script of the FinTech world, and we’re excited to lead the small business FinTech revolution.
We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.
Why Novo?
- Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
- Positive, inclusive, supportive culture cheering you on your journey
- We work with very new technologies and architecture patterns
- We provide learning and development budgets to help you grow and bond with your team
- Able to work from the office 3+ days per week
- Offices in NYC, Miami, India, and Colombia
Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance and modern tools that owners need to successfully grow their business. We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed the first AI-powered bank accounts to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions and more. We’ve made a big impact in a short amount of time, helping over 60,000 organizations access powerfully simple business banking.
We are looking for an Account Support Analyst who understands how to assist our customers with technical problems when using our products and services. If you're passionate about establishing our reputation as a company that offers excellent support during and after-onboarding procedures then we want to chat. Are you ready to revolutionize the small business banking industry with us?
Our Values:
- Collaboratively Empowered
- Maverick Mindset
- Tenaciously Flexible
- Relentless Underdogs
- Customer Centricity
About the Role:
- Effectively resolve customer inquiries in a considerate and timely manner
- Provide outstanding customer service by sharing accurate, valid and complete information using the right methods and tools
- Use problem solving, analytics, and intuitive skills to follow logic and offer thoughtful solutions
- Identify customer needs and help customers in using specific features, educating them on how to best leverage the Novo platform
- Update our internal databases with information about technical issues and useful discussions with customers
- Follow communication “scripts” when handling different customer support topics
- Maintain in-depth knowledge of our platform and internal management systems as well as curiosity and awareness of new initiatives within the industry
Requirements for the Role:
- 6 months - 2 years of experience in a Customer Support Specialist, Account Support Specialist or similar support role for the finance industry
- Ability to analyze existing processes, make recommendations around systems and more efficient processes and create processes from scratch.
- Ability to communicate about technical and non-technical subjects in a clear and comprehensive way
- Quick learner
- Excellent communication and interpersonal skills
- Experience using ZenDesk, G-Suite, Jira or similar customer service management softwares.
- Comfortable working in a dynamic, fast-paced environment with a proven ability to multi-task and operate with a sense of urgency and keen attention to detail
- Comfortable working US timing shift
- Experience in banking/fintech industry
Novo values diversity as a core tenet of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
