We started Novo to challenge the status quo— we’re on a mission to build the operating system to destroy the back office, so small businesses (SMB’s) can do more of what they love. Novo is flipping the script of the FinTech world, and we’re excited to lead the small business FinTech revolution.
We are looking for people of character. Pragmatic and capable people who want to see their work drive better outcomes for small businesses — the backbone of our economy. You will join our team and work on the building blocks of everything Novo ships.
Why Novo?
- Novo is a rapidly growing series B fintech startup with a mission-driven team that’s passionate about helping every small business in America
- Positive, inclusive, supportive culture cheering you on your journey
- We work with very new technologies and architecture patterns
- We provide learning and development budgets to help you grow and bond with your team
- Able to work from the office 3+ days per week
- Offices in NYC, Miami, India, and Colombia
About Us:
Small businesses are the backbone of the US economy, comprising almost half of the GDP and the private workforce. Yet, big banks don’t provide the access, assistance, and modern tools that owners need to successfully grow their business.
We started Novo to challenge the status quo—we’re on a mission to increase the GDP of the modern entrepreneur by creating the go-to banking platform for small businesses (SMBs). Novo is flipping the script of the banking world, and we’re excited to lead the small business banking revolution.
At Novo, we’re here to help entrepreneurs, freelancers, startups and SMBs achieve their financial goals by empowering them with an operating system that makes business banking as easy as iOS. We developed modern bank accounts and tools to help to save time and increase cash flow. Our unique product integrations enable easy access to tracking payments, transferring money internationally, managing business transactions, and more. We’ve made a big impact in a short amount of time, helping thousands of organizations access powerfully simple business banking.
We are looking for a Disputes Analyst who understands how to Perform regular account activity review post account opening to mitigate fraud risk.
If you're passionate about role-specific requirements tied to the company mission then we want to chat. Are you ready to revolutionize the small business banking industry with us?
About the Role:
- Review and investigate debit card/credit card dispute claims (fraud and non-fraud related)
- Analyze claimant transaction history, available online data, and leveraging knowledge of industry fraud trends to determine if claim is valid or fraudulent
- Communicate effectively with customers to gather necessary information and documentation for dispute resolution
- Conducting thorough investigations into disputes, analyzing relevant documents and information to understand the underlying causes, and collaborating with internal teams and external stakeholders to reach fair and amicable resolutions.
- Perform near and real-time fraud monitoring by exercising judgment and decisions, to prevent and detect fraud usage of the Debit/Credit card
- Conduct reviews , while maintaining the compliance with local, state, and federal law enforcement agencies and with Regulation E, VISA, NACHA rules
- Ensure all dispute cases are handled within the stipulated timeframes and according to internal standards.
- Proficient computer skills relevant to Microsoft Word, Excel, PowerPoint, and SharePoint
- Ability to handle multiple tasks with attention to details
- Flexible, able to adapt to change and comfortable with ambiguity
Requirements for the Role:
- Analytical skills is Must
- SQL will be bonus
- Knowledge of chargeback processes and regulations (e.g., Visa, Mastercard) is preferred.
- Excellent customer service skills that build high levels of customer satisfaction
Education and/or Experience
- Bachelor’s degree in Finance, Business, or a equivalent or related field.
- 2+ years of experience in a dispute resolution, chargeback, or claims handling role, preferably in the e-commerce or financial services industry.
- Strong analytical and investigative skills with an attention to detail.
- Excellent communication skills, both written and verbal
- Have experience with dispute/chargeback processing.
Novo values diversity as a core tenet of the work we do and the businesses we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.
