Join our team dedicated to developing and executing innovative solutions in support of customer mission success. Novetta is committed to cultivating a diverse, inclusive workplace culture, embracing our differences and perspectives to build a stronger, more successful company.

Job Description: 

The System Administrator provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. 

Responsibilities Include:

  • Provide support for implementation, troubleshooting and maintenance of IT systems. 
  • Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. 
  • Manage the daily activities of configuration and operation of IT systems. 
  • Provide assistance to users in accessing and using IT systems. 
  • Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. 
  • Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. 
  • Provide support for the escalation and communication of status to agency management and internal customers. 
  • Optimize system operations and resource utilization, and perform system capacity analysis and planning.
  • Provide in-depth experience in trouble-shooting IT systems. 
  • Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. 
  • Provide support for the dispatch system and hardware problems and remains involved in the resolution process. 
  • Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. 

Basic Qualifications: 

  • Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required. 
  • Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree. 

Security Clearance: 

  • An active TS/SCI clearance with poly is required to start

Novetta, from complexity to clarity.

Novetta delivers highly scalable advanced analytics and secure technology solutions to address challenges of national and global significance. Focused on mission success, Novetta pioneers disruptive technologies in machine learning, data analytics, full-spectrum cyber, cloud engineering, open source analytics, and multi-INT fusion for Defense, Intelligence Community, and Federal Law Enforcement customers. Novetta is headquartered in McLean, VA with over 1,300 employees across the U.S. 

Our culture is shaped by a commitment to our core values:

Integrity • We hold ourselves accountable to the highest standards of integrity and ethics.

Customer Success • We strive daily to exceed expectations and achieve customer mission success.

Employee Focus • We invest in our employees’ professional development and training, respecting individuality, and fostering a culture of diversity and inclusion.

Innovation • We know that discovering new and innovative ways to solve problems is critical to our success and makes us a great company.

Excellence in Execution • We take pride in flawless execution as we build a company that is best in class.

Earn a REFERRAL BONUS for the qualified people you know.  

For more details or to submit a referral, visit bit.ly/NovettaReferrals.

Novetta is an equal opportunity/affirmative action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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