About Us:

We're on a mission to make it possible for every person, team, and company to be able to tailor their software to solve any problem and take on any challenge. Computers may be our most powerful tools, but most of us can't build or modify the software we use on them every day. At Notion, we want to change this with focus, design, and craft.

We've been working on this together since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more on this journey with us. Today, we're growing fast and excited for new teammates to join us who are the best at what they do. We're passionate about building a company as diverse and creative as the millions of people Notion reaches worldwide.

Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day).

About The Role:

This role offers you to work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion and problem-solve with our technical teams and work to resolve as much as you can while scaling our systems.

What You'll Achieve:

Work closely with our largest customers providing white-glove support to solve the most challenging support interactions
Provide first response, technical troubleshooting, and resolution of in-bound customer issues and inquiries
Troubleshoot and reproduce customer issues and file bugs with Engineering
Work cross-functionally to drive product, process, and service improvements
Create and maintain internal knowledge libraries and contribute to the creation of user-facing content
Participate in an on-call rotation to assist customers outside of normal working hours

Skills You'll Need to Bring:

5+ years of experience working in a technical support, technical account manager, partner engineering or similar role.
strong written and verbal communication skills and can work with both technical and non-technical audiences in English
In-depth knowledge and experience troubleshooting desktop applications on Microsoft Windows and macOS
Able to analyze server and client application logs and identify the root cause of errors
Strong written and verbal communication skills and can work with both technical and non-technical audiences
Able to balance user expectations while understanding policies and compliance boundaries
Collaborate effectively with peers and across teams that are located in multiple offices

Nice to Haves:

Good amount of experience and understanding of with REST APIs
You have experience performing database queries using SQL
You have experience working with logging tools such as Splunk, Hex, Loggly, Datadog, or Sumologic
You have experience working on user authentication, authorization, and provisioning using OAuth, SSO, and SCI

We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.

Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation made due to a disability, please let your recruiter know.

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Notion is an in person company, and currently requires its employees to come to the office for two Anchor Days (Mondays & Thursdays) and requests that employees spend the majority of their week in the office (including a third day). Notion reserves the right to adjust these requirements, and wants to ensure that you understand that we prioritize your presence for the magic of in person collaboration. Notion will consider requests for accommodation to this policy, and, upon request, will work with employees to explore a reasonable accommodation for physical or mental disabilities or other reasons recognized by applicable law. Please confirm that you have read and understand Notion’s in office requirements and policy. *

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If you’ll require Notion to commence, i.e., “sponsor,” an immigration or work permit case in order to employ you, either now or at some point in the near future, then you should answer yes. An example of an immigration or work permit case that may require sponsorship now or in the future would be an H-1B or other employment-based work permit sponsorship.

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