About Us:

We make software that anyone can mold and shape to take on every challenge — from taking personal notes to running large companies. We've been building together since 2016 and are trusted by customers including Nike, Airbnb, Slack, Samsung, and more. We're excited to be growing a team as diverse and creative as the millions of people we reach worldwide, and a company where everyone can thrive.

About The Role:

Notion gives users a powerful set of tools that they can use to build almost anything. This means endless opportunity, but can also be intimidating. It's up to us to help our 10 million (and growing!) global users understand what problems they can solve with Notion and exactly how to do it. You'll lead this major, multi-channel effort across our Guides page, YouTube channel, and other evolving initiatives. It requires building robust systems to scale the development and distribution of tutorials, videos, written posts, product training, webinars, and more. We're looking for a leader who's passionate about helping people learn, who can drive these initiatives and help our users get even more out of Notion.

What You'll Do:

  • Build best-in-class content. You'll own all content dedicated to teaching the Notion product to new users and deepening the proficiency and engagement of existing users. This includes written and video guides, help documentation, webinars and livestreams, product trainings and onboarding, and more. Manage freelancers and eventually a team to scale production.
  • Lead global expansion. Our user base is incredibly international, which is amazing, but also means we need to scale and serve user education across a number of languages and cultures. This will require dedicated, resourceful, close partnership with our localization team, and strategic project management.
  • Drive user research & insights. You'll interface constantly with users to understand what they want to do with Notion and the content that’ll help them make it possible. In this process, you’ll identify where gaps and roadblocks emerge in their product knowledge, and expedite learning curves among individual users, teams, and entire companies. This includes sharing learnings across internal teams who can act on this data.
  • Effectively distribute content to the right users. Powerful content finds the right user at the exact right moment in their product journey. After developing an understanding of our customers, you’ll learn how to best serve them content - and what content works best in each channel. Whether it’s email, in-product updates, or conversations with our Customer Support team, you’ll create a system to get your content into the right user’s hands.
  • Partner with Sales & Success. Work closely with Sales to produce content that can help them close new business and expand existing business. Strategize ways to help more customers realize more value from Notion. Create one-to-many assets that help customers succeed so that our CSMs can focus on one-to-one conversations.
  • Scale our resources. Keep content organized and easy to find for all users based on who they are and what they want to do with Notion. Collaborate with marketing and design to build a large library of resources that's always supporting new audiences - from new industry personas to all the new developers who will be using our upcoming API.

What We're Looking For:

  • You have at least 3 years of direct B2B, SaaS experience — preferably in user education, help documentation, customer success, or customer experience. You can come in and hit the ground running with fluency or proficiency in all the types of content listed above and the operations necessary to produce them.
  • You have content strategy or professional writing experience. Everything we produce should be polished, but have strong voice and narrative. Our brand is distinct, and we want to make sure our educational efforts feel like Notion.
  • You've conducted research. You've conducted user research projects to answer specific questions and make decisions. You've packaged and shared these types of insights for the benefit of others across teams.
  • You've been rigorous about measuring your efforts. We want to make sure we're hitting the mark. You're bullish about experimentation and taking risks, but you see value in setting metrics, measuring and learning from every project to make things better.
  • You have deep familiarity with enterprise software. Notion is built for teams and companies. The best candidate will know how they learn and roll out software solutions, and how we can help accelerate engagement and adoption.
  • You like big, thorny logistical challenges. An evolving product means changing features, users, and challenges to tackle. This will only get more complex as our user base expands around the world. If you love working through huge projects with countless moving parts, this role is for you.

Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Notion are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.