Healthcare delivery involves hundreds of repetitive, manual, error-prone tasks that account for over $1 trillion in administrative costs per year. Notable’s platform unifies artificial intelligence, robotic process automation, design, and no-code configurability to automate these workflows across the continuum of care – improving patient outcomes and reducing costs. Our mission is to enrich every patient interaction through modern digital experiences and intelligent automation. Leading healthcare organizations like CommonSpirit Health and Intermountain rely on our platform to provide a delightful omni-channel experience, deliver care at scale, reduce clinician documentation burden, and drive efficiency.
The Customer Support team is responsible for our client’s success by answering and resolving their questions and issues they come across day-to-day. You will collaborate closely with Customer Success and product teams to track patterns and feed back top priorities for product/engineering related optimizations in addition to helping them prioritize requests based on impact at customer sites.
Manage a team of Customer Support Specialists;
Manage and monitor customer support requests in a timely manner;
diagnose, document, and respond to customer issues via phone, email, and ticketing systems;
Assist in day to day ticket management;
Escalate issues to the next tier as needed;
follow-up with customers to ensure customer satisfaction.
You're a great fit because you...
have 3-4 years experience supporting enterprise level customers;
have 2-3 experience diagnosing and resolving a variety of technical issues;
1-2 years experience supervising and leading teams, preferably in a customer service role
are adaptable and flexible within a fast-paced and ever-changing environment;
have a creative approach to problem solving;
are comfortable working autonomously and collaboratively within a remote-friendly environment to deliver exceptional customer service;
Leading a team with empathy, engaging with others professionally, patiently, with a friendly demeanor;
Strong communication, technical and organizational skills;
exude a high level of detail through tracking, noting, and organizing support tickets.
Bonus if you…
experience working with electronic medical record systems (Cerner, Epic, etc.);
experience working with physicians and caregivers;
enjoy learning new technologies.
Diversity is important to our team; if you're unsure if you might be a fit, please apply!