Healthcare delivery involves hundreds of repetitive, manual, error-prone tasks that account for over $1 trillion in administrative costs per year. Notable’s platform unifies artificial intelligence, robotic process automation, design, and no-code configurability to automate these workflows across the continuum of care – improving patient outcomes and reducing costs. Our mission is to enrich every patient interaction through modern digital experiences and intelligent automation. Leading healthcare organizations like CommonSpirit Health and Intermountain rely on our platform to provide a delightful omni-channel experience, deliver care at scale, reduce clinician documentation burden, and drive efficiency.
You will be a part of the Solutions team that will be the internal subject matter experts on every Automation on our platform. This specialized expert team will be responsible for identifying and managing all automation opportunities, ranging from patient to provider to payers, and will be critical to creating value for our customers.
deconstruct clinical workflows into discrete steps suitable for automation;
maintain documentation of clinical workflows across all of our customers;
train clinical operations analysts on the nuances of these workflows;
work with the product and engineering teams to help improve the automation platform;
oversee a team of clinical operations analysts, which includes hiring, onboarding, training, and performance management.
You're a great fit because you...
1+ years of domain expertise in healthcare including basic understanding of common healthcare workflows such as revenue cycle management, clinical notes/orders, and patient intake / access.
Basic experience with healthcare software applications including electronic medical record systems (EMRs).
Prior experience working with contractors and/or managing a team.
Strong analytical skills including basic comfort with database queries and excel.
Strong organizational skills to synthesize findings into actionable insights.
Diversity is important to our team; if you're unsure if you might be a fit, please apply!