Healthcare delivery involves hundreds of repetitive, manual tasks that account for over $1 trillion in administrative costs per year. Notable’s platform unifies artificial intelligence, robotic process automation, design, and no-code configurability to automate these workflows across the continuum of care - improving patient outcomes, while reducing costs. Our mission is to enrich every patient interaction through modern digital experiences and intelligent automation. Leading healthcare organizations like CommonSpirit Health and Intermountain rely on our platform to provide a delightful omni-channel experience, deliver care at scale, reduce clinician documentation burden, and drive efficiency.

As a Customer Success Manager, you will be responsible for orchestrating the customer relationship, driving effective product adoption, and advising on technology within our ecosystem to ensure customers are getting immense value from our offerings.

What you’ll do: 

  • Own the ultimate success of our customers, ensuring they realize the full value of the Notable platform
  • Obsess over outcomes for our customers, serving as their advocate and Notable ambassador to drive transformation for our health system partners
  • Develop and deliver a roadmap to success, advising customers on reaching business goals 
  • Prepare and lead presentations with director and executive-level customer counterparts 
  • Drive product adoption and ongoing usage of Notable, while delivering customer happiness at the patient, clinician, and account level
  • Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement
  • Become an expert on the Notable product and integrations, while keeping up with industry trends in data, analytics, and automation
  • Align internally with engineering and product teams to grow our platform

 

You’re a great fit because:

  • Prioritize customer experience with a focus on customer happiness and retention
  • Drive to understand clients’ business goals, anticipate future needs and identify solutions 
  • Are a team player with a high level of integrity and desire to assist your tribe - you can be flexible as the team scales
  • Have proven capacity to develop relationships with key stakeholders and optimize enterprise customer accounts, you understand what it means to evangelize your product 
  • Have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
  • Can live in the details but also take it several levels up and interact seamlessly with customer executives
  • Are resourceful - might not have all the answers, but you know how to find them

 

Requirements:

  • 5+ years of management consulting, customer success, or sales engineering experience at an enterprise level working with health systems or payers
  • Experience understanding enterprise customer needs and translating them into achievable goals
  • Passionate about supporting and transforming customers’ experience
  • Technical and programming language experience a plus, but not required
  • Experience in RCM a plus, but not required
  • Flexibility with travel in this abnormal time. Travel would start low but could increase to 33-50%.

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