Overview 
 
Join Notable and help us improve health care efficiency and effectiveness with our AI-powered tool for physicians.  Notable's mission is to enrich every clinician-patient interaction by delivering a standardized, structured understanding of every encounter clinicians have with their patients. We use this structured understanding to drastically improve health care by automating hours of daily busy-work for clinicians, reduce the cost of health care by eliminating excess overhead, and improve patient outcomes by delivering data-driven insights to doctors and patients.

As a Lead Customer Success Manager, you will be responsible for orchestrating the customer relationship, driving effective product adoption and advising on tools within our ecosystem to ensure customers are getting value from our offerings.
What you’ll do: 
  • Own the ultimate success of our customers, ensuring they realize the full value of the Notable product
  • Develop and deliver a roadmap to success, advising customers on reaching business goals 
  • Drive product adoption and ongoing usage of Notable, while delivering customer happiness
  • Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement
  • Become an expert on the Notable product and integrations, while keeping up with industry trends in data and analytics 
  • Align internally with engineering, design, and operation teams to grow our product

You’re a great fit if you…
  • Prioritize customer experience with a focus on customer happiness and retention
  • Drive to understand clients’ business goals, anticipate future needs and identify solutions 
  • Are a team player with a high level of integrity and desire to assist your tribe - you can be flexible as this office scales
  • Have proven capacity to develop relationships with key stakeholders and optimize enterprise customer accounts, you understand what it means to evangelize your product 
  • Have an aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability
  • Are resourceful - might not have all the answers, but you know how to find them

Requirements:
  • 6+ years of management consultant or, customer success or sales engineering experience at an enterprise level
  • Experience understanding enterprise customer needs and translating them into achievable goals
  • Passionate about supporting and transforming customers’ experience
  • Experience in health care
  • Technical and programming language experience a plus, but not required
  • Ability to travel 75% of the time

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