What you'll be doing...

Are you ready for the next challenge in your career? Do you see yourself as someone who is not only an operations leader but one who challenges your team to provide the highest levels of customer service (internally and externally)? Do you understand how the balance of high quality, timely, and efficient work adds to client satisfaction?

As The Senior Manager, Operations, you will be responsible for overseeing all Accounting and Eligibility operations located across California, Oregon and Washington.  The Senior Manager will lead a highly productive team that works to ensure the accurate and timely management of accounting, eligibility and data maintenance functions for employer benefits contributions.

Leading of a team of 40+ employees, you will:

  • Develop a deep understanding of the assigned operational functions
  • Meet and exceed performance measures: KPIs, industry standards, and client expectations
  • Instill a culture of outstanding customer service and accountability
  • Coach/ develop future leaders and individual contributors
  • Proactively review department workflow and implement refinements to improve quality
  • Understand the nuances of labor/management stakeholder environment
  • Communicate interdepartmentally with peers and external customers on management reporting
  • Analyze processes and information, identify root cause and trends, and implement solutions

Who you are...

  • Educated. Bachelor’s degree or equivalent combination of education/experience
  • Experienced. Min 5 years’ experience in people and project management
  • Leader. Build trust to ensure individual and team success
  • Operational Expertise. Experience in defining and analyzing operational workflows
  • Communicator. Excellent verbal, written and interpersonal skills
  • Tech Savvy. Strong MS Office skills, specifically Outlook, Word, and Excel

Who we are...

Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.

If hired, you can expect...

  • Starting salary range of $10,544 - $14,266 per month.  Pay is dependent on experience, skills, and qualifications. 
  • Excellent Medical, Dental (w/Ortho), Vision, Rx benefits, disability, life insurance
  • Optional benefits include health flex spending & dependent care assistance plans, pet insurance
  • Paid Vacation (10 days), Sick Leave (10 days) and Holidays (10 days)
  • Generous 401k plan with company base contribution & match
  • Work-Life Balance

Equal Employment Opportunity

NWA is proud to be an Equal Employment Opportunity employer.  All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws.  NWA prohibits any discrimination or harassment based on any of these characteristics. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at HR@nwadmin.com to request accommodation.

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