The Operations Helpdesk Support Technician is a key member of the operations and technical support teams, supporting data management, client technical support and reporting, and problem resolution. This position requires strong computer skills, attention to detail, ability to work under pressure and within tight deadlines, and a positive, professional attitude.
What you'll be doing...
Responsibilities include but are not limited to:
Provide first level support and resolve technical issues
Gather and organize data regarding technical issues
Communicate via internal ticketing system
Serve as back-up to primary batch job scheduler and Xerox printer software developer (report formatting, report repository and deployment application
Maintain quality and compliance by adhering to and enforcing established policies, procedures and standards
Communicate effectively and professionally with all clients: internal and external
Keep security top-of-mind when providing support, protecting client and employee information, company assets and property
Who you are...
Educated. Bachelor's degree or relevant experience
Experienced. 4+ years, preferably in computer operations and/or helpdesk support
Skilled. Communication (written, verbal), organization, analytical, time management
Technical. Proficiency in MS Office (Excel, Outlook, Visio), ticketing systems,
Who we are...
Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package.
If hired, you can expect...
Medical, Dental, Vision & Rx
Paid vacation, sick leave & holiday
401k with company contribution & match
Flexible work schedule
Equal Employment Opportunity
It is the policy of NWA to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, genetic information or any other characteristic protected by law. NWA prohibits any such discrimination or harassment.