Who We Are 

North American Title Company is among the largest real estate settlement service providers in the United States, offering its customers a unique blend of personal and dependable service. Through our parent company, States Title, we are leading the digital transformation of the title industry. We’re always strategizing, problem-solving, iterating, and looking for new ways to do things. 

Our Values

  • Customer Obsessed – We always put our customers first.
  • Solution Driven – We solve problems that other people are afraid to.
  • People leaders – We grow all of our people into leaders.
  • One Team – We believe inclusion and teamwork produce the best results.
  • Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners. 

The Role

Oversees a branch operation in generally one loca­tion providing escrow and related services, to maintain a cost effective and profitable operation.  Enforces performance and operating goals and objectives for branch and branch associates and monitors overall branch and associate performance.  Provides supervision and training to branch associates, participates extensively in marketing and business development; and performs related duties as required. Works with Management to align staffing, production processes and overall goals with company objectives.

Responsible for managing their own portfolio of customers. Prepares documents associated with closing of escrow and title and conducts closings. Develops new and repeat business. Reconciles escrow for their own portfolio.

May assist Escrow Officers in managing workloads and resolving both routine and complex issues affecting legal, accurate and timely closing of files. 

Principal Duties and Responsibilities:

  • Oversees a branch providing escrow and related services through subordinates, to maximize productivi­ty and profitability. 
  • Plans, prioritizes, assigns, assists and reviews the work of escrow officers and support staff; provides training and education on escrow procedures, processes and requirements; may direct the operation of small escrow office;
  • Establish goals and objectives and conducts performance appraisals of escrow officers and lower level staff;
  • Oversees and coordinate escrow personnel to ensure compliance with company policies and correct and timely escrow proce­dures. 
  • Gathers and reviews business information, pertinent to the operations, such as: Reports of operations, market forecasts, personnel data reports, etc. 
  • Researches printed material such as financial publica­tions, trade and association journals, new legal and legislative bulletins pertaining to the title industry to keep knowledge current with changing business policies and procedures. 
  • Utilizes the above information to forecast or determine the local economy and its effect upon the organization, and analyze current data information against budgeted goals and objectives, determining where corrective courses of action are necessary.  Directs subordinates to such action as indicated. 
  • In conjunction with the Division Manager, establishes long-range goals and objectives for the branch such as marketing programs, personnel development, expansion to new locations, new or revised services and including internal goals of training personnel, recruitment, salary administration, etc. 
  • Develops and implements performance goals of subordinates.
  • Ensures the quality and timeliness of service to custom­ers by maintaining communications with appropriate internal depart­ments. 
  • Works with attorneys, customers, lenders, high level principals, insurers, and others to obtain terms and information needed to process complex escrows, determine service needs, answer questions, update status, explain processes and require­ments, and develop business;
  • Reviews narrative escrow instructions deposited into escrow by attorneys or other agents for and declination of instructions;
  • Represents the company at a variety of meetings and functions, gives presentations, and conducts other outreach to inform others about the company and escrow processes, and develop business;
  • May operate motor vehicle for occasional meetings, industry functions, seminars, or for deliveries to shipping and postal drop off, other offices, and related trips.
  • Other duties and responsibilities as assigned by supervisor.         

Education and Experience Requirements:

  • General knowledge of employment laws affecting location of branch.
  • Specific knowledge of Company’s employment policies and practices.
  • Principles, practices, forms and procedures for the preparation and closing of complex, larger scale escrows, including multiple properties, high sale cost, corporations and other/multiple entities, bankruptcies, foreclosure, and those involving other unusual facts or circumstances.
  • Laws, codes and regulations related to all types of escrow.
  • Principles and practices of title underwriting as relates to complex escrow transactions.
  • Notes, deeds of trust, leases and other real estate related documents.
  • Use of desktop computers including word processing, spreadsheet, and specialized escrow-related software.
  • Basic mathematics including proportions and percentages.
  • Business writing skills including English grammar, spelling and punctuation.           

LICENSE OR CERTIFICATE REQUIRED/PREFERRED/HELPFUL:

  • Notary Public Commission helpful
  • Valid Driver’s License in good standing helpful
  • Any required state licensing and certification. 

Physical Requirements: 

This is primarily a sedentary office position which requires the Escrow Closing Assistant to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.  

This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice.

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