Noora Health’s mission is to improve outcomes and strengthen health systems by equipping family caregivers with the skills they need to care for their loved ones.
Founded in 2014, Noora Health turns hospital hallways and waiting rooms into classrooms by tapping into the most compassionate resources available for the patient’s care: their own family.
With support from governments and partners in India, Bangladesh, and Indonesia, Noora Health has trained more than 10.6 million caregivers, representing over 7 million patients across 10,900+ facilities using their flagship caregiver education and training curriculum, the Care Companion Program (CCP).
Noora Health was honoured as a TED 2022 Audacious Project Grantee and recipient of the 2022 Skoll Foundation Award for Social Innovation. Featuring Edith Elliott and Shahed Alam, our Co-Founders and Co-CEOs, Noora Health’s mission took the spotlight at the main stage of TED 2022.
In 2024, Noora Health was honored to be featured in an essay in The New York Times which vividly captured a universal story of love and compassion through our collaboration with Sri Jayadeva Institute of Cardiovascular Sciences and Research in Bangalore, India.
WHAT YOU WILL DO
- Lead the development of AI systems from concept to deployment, leveraging state-of-the-art models and techniques to extract meaning, sentiment, intent, and other linguistic features from conversational data.
- Work closely with product managers, designers, and clinical experts to identify opportunities for AI-driven innovation that align with product goals and enhance user experiences.
- Enable rapid A/B testing to continuously refine AI-driven features. Analyze and iterate on model performance to optimize user engagement, product outcomes, and overall system efficiency.
- Develop scalable pipelines and systems to deploy AI models across various environments, ensuring seamless integration with existing product infrastructure while focusing on performance, efficiency, and scalability.
- Establish frameworks to monitor and evaluate the performance of AI applications. Continuously improve accuracy, relevance, and efficiency by setting clear success metrics for each model.
- Hire, lead, and mentor a team of AI/ML engineers, promoting a collaborative and innovative environment. Provide guidance on best practices and encourage the adoption of cutting-edge AI/ML techniques.
- Document research findings, methodologies, and technical specifications to ensure effective knowledge sharing and cross-team collaboration.
WHO WE ARE LOOKING FOR
- 8+ years of experience in software development with a strong focus on AI/ML technologies and operations. Proven experience implementing LLM-based operations like RAG (Retrieval Augmented Generation), fine-tuning existing models, and self-hosting open-weight models.
- Proficient in backend development with experience in programming languages like Javascript, Python, Java, or similar. Deep understanding of relational databases, data warehouses, and SQL for data exploration and analysis.
- Hands-on experience in building AI models from scratch, developing and refining training/evaluation datasets, and applying effective data cleaning practices.
- Experience in deploying and managing applications on cloud platforms like Google Cloud (or similar). Expertise in Kubernetes, Docker, and CI/CD pipelines for efficient deployment, monitoring, and management of machine learning models.
- Familiarity with AI model monitoring and observability tools such as Langfuse, Langsmith, Lunary, or other relevant platforms to ensure model performance and reliability.
- Experience with automated testing tools like Jest, Mocha, or similar testing frameworks to ensure the robustness and quality of AI-driven solutions.
- An advance degree in computer science, information science, data science, mathematics or equivalent hands-on experience in programming.
- Strong analytical, problem-solving, and communication skills, with a keen attention to detail, self-motivation, and the ability to work effectively both independently and collaboratively within a team environment.
At Noora Health, we value diversity, equity, and inclusion, and we understand the value of developing a team with different perspectives, educational backgrounds, and life experiences. We prioritize diversity within our team, and we welcome candidates from all gender identities, castes, religious practices, sexual orientations, and abilities – among many others.
We encourage people from all backgrounds to apply for positions at Noora Health.
