Due to the volume of response to this position, we are only considering candidates who submit a short cover letter with their applications, briefly discussing the following topics:
Why you are passionate about animals
Your understanding of dog and cat parents, and the pet market
What makes you great at online and/or online customer service
A Bit About Us: Founded in 2015, Nom Nom home delivers meals for dogs and cats made with the freshest, restaurant-quality ingredients—all with the convenience of automatic reorder and free shipping. Nom Nom meals are made weekly in our own manufacturing facilities, individually proportioned, tailored to meet the specific nutrition needs of each pet, and ready to serve with no prep. Today, Nom Nom serves pets across 48 contiguous states using a direct-to-consumer subscription and delivery model.
A Bit About The Position: We’re looking for creative, well-rounded individuals passionate about helping our customers, and their dogs and cats. Your role will entail being the face of Nom Nom to our current customers, answering email and phone inquiries, and tracking feedback to improve accuracy, productivity, and quality. This is primarily a remote position, but we are ideally looking for individuals based in the Nashville area. Our Customer Service hours are M-F 8 AM - 8 PM, Saturday and Sunday 9-6.
High level of positive energy, attention to detail, empathy for others, and a keen understanding of dogs and cats and their parents
Exceptional communication skills; both written and verbal
Previous experience delivering excellent customer service over the phone and/or online
Comfortable working from home with internet that supports VOIP
Ability to regularly work weekends
At least 18 years of age
High School Diploma or equivalent.
Authorized to work in the United States.
A Bit About Benefits:
$18 per hour
Health, Dental, and Vision Insurance
Company paid Short-Term and Long-Term Disability, and Life Insurance