Nomad Health is the first digital marketplace for healthcare jobs, efficiently connecting quality clinicians with rewarding career opportunities. Forbes recognized Nomad as one of the “Best Startup Employers”, Newsweek included Nomad on its "Most Loved Workplaces" list and Built In NYC named Nomad one of the “Best Mid-Sized Companies To Work For.” Our technology takes the busywork out of finding clinical work. We are a well-funded Series D startup backed by First Round Capital, RRE Ventures, .406 Ventures, Polaris Partners, Icon Ventures, Adams Street Partners, and Kevin Ryan (founder of MongoDB, Zola, Gilt, and DoubleClick). 
 
The U.S. healthcare system is experiencing a staffing crisis. Employers spend $20 billion per year recruiting clinicians to care for the rapidly aging U.S. population. Nomad replaces antiquated staffing agencies with modern technology to efficiently source, qualify, and hire medical talent on demand. Clinicians find better jobs with higher pay. Employers fill roles faster with higher quality care.  
Nomad is a fast growing team of technologists, creators, and industry experts passionate about modernizing healthcare staffing so clinicians can get back to the work they do best: caring for others.

Position Summary

We aim to build an industry-leading credentialing organization. The Sr. Director of Credentialing Operations will be responsible for partnering with Credentialing Management to streamline onboarding workflows, maintain 100% compliance for travelers on assignment, and maintain an accurate record of client, state, and Nomad requirements.

Responsibilities/What You Will Do

  • Manage an organization of 30+ credentialing specialists and managers
  • Oversee our Expiring Credentials team, and maintain 100% compliance for our travelers on assignment
  • Conduct monthly file audits in alignment with Joint Commission standards
  • Partner with the Sr. Director of Operations to build and oversee a data entry team that maintains up-to-date client, state, and Nomad requirements
  • Partner with the Sr. Director of Operations and current Credentialing Directors to run time studies of credentialing onboarding workflows to identify areas for improvement
  • Partner with the Data team to build new dashboards and reports to help our Credentialing organization run most efficiently
  • Lead cross-functional initiatives with Client Services, Operations, Clinical Excellence, Product, and Engineering that help improve On Time Starts as well as the traveler and client experience (measured by CSAT and NPS)
  • Partner with Credentialing Management and Clinical Excellence to build and improve on credentialing policies and procedures
  • Hold staff meetings and 1v1s with Credentialing Management and cross-functional leaders
  • Help to create an environment of high morale, motivation, and teamwork

Qualifications/ Skills - What You Will Need

  • Experience in a leadership role credentialing travel nurses and allied health professionals at a healthcare staffing agency
  • Experience managing managers
  • Experience hiring, training, and managing an organization of 30+ credentialing specialists and managers
  • Deep experience with Joint Commission requirements
  • Experience building and revamping operations processes
  • Experience building workflow diagrams, building slide decks, and presenting to senior stakeholders
  • Keen understanding of how to use data to set the direction for an organization and to drive performance management
  • High ambition, high collaboration, low ego

#LI-NT1

 
Nomad offers a fast-paced, supportive, diverse culture. Benefits include comprehensive health, dental, and vision plans, 401k matching, and a remote-friendly culture, including an annual stipend to kit out your home office.
 
Exciting challenges lie ahead. Join us! Let's get to work.

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