Nolan Transportation Group is excited to welcome FreightPros to the NTG family!
At FreightPros we are determined to be a better freight broker. Our team of employees solve complex problems that affect our customers on a daily basis in a fast-paced and fun environment. We're excited to announce our partnership with Nolan Transportation Group. Our FreightPros office will remain in Austin, TX, where we will expand our LTL offerings. Our company is expanding and we're looking for a driven individual to grow with us. Come join our team!
As a Billing Specialist you will be auditing and communicating rate discrepancies with customers as well as proactively communicate and solve transportation-related issues.
Audit invoices and communicate rate discrepancies with customers.
Work with carriers to dispute charges when appropriate, and communicate progress of disputes back to customers.
Run other billing-related audits to ensure proper payables and receivables.
Manage customer collections by reaching out by phone and email to ensure invoices are paid in a timely manner
Troubleshoot billing issues as they arise with team members, carriers and customers, in-person, by phone and by email.
Assist the Solutions team with tracking shipments, solving shipment issues and responding to general customer service requests
Provide excellent customer service to each of our unique customers.
Become an expert in the logistics industry by mastering product information and customer relationship software (Salesforce.com)
Be an integral part of our close-knit, supportive team. You should be familiar with our core values and be ready to contribute ideas that help further ingrain them in our processes. We love creative thinkers!
Contribute ideas, analysis, and feedback to the Freight Pros internal management team
Hours are M-F, 7am-4pm, 8am-5pm or 9am-6pm. Hours may change or expand on busy days!
What we look for:
Bachelor’s Degree preferred
Strong attention to detail, especially with numbers!
Desire to work in a fast-paced, high-volume transactional role
Great written communication skills
Spanish language skills a plus
Exceptional customer service and problem solving skills
Team player with multi-tasking and prioritizing abilities
MS Office proficiency and related computer knowledge
Fast typing skills
Competitive Benefits | Life / AD&D Insurance | 401(k) with Company Matching | 12 PTO days, 3 sick days, 7 paid holidays