Nolan Transportation Group is excited to welcome FreightPros to the NTG family!                                               

At FreightPros we are determined to be a better freight broker. Our team of employees solve complex problems that affect our customers on a daily basis in a fast-paced and fun environment. We're excited to announce our partnership with Nolan Transportation Group. Our FreightPros office will remain in Austin, TX, where we will expand our LTL offerings. Our company is expanding and we're looking for a driven individual to grow with us. Come join our team!

As a Billing Specialist you will be auditing and communicating rate discrepancies with customers as well as proactively communicate and solve transportation-related issues.

Your day-to-day:

  • Audit invoices and communicate rate discrepancies with customers. 
  • Work with carriers to dispute charges when appropriate, and communicate progress of disputes back to customers.
  • Run other billing-related audits to ensure proper payables and receivables.
  • Manage customer collections by reaching out by phone and email to ensure invoices are paid in a timely manner
  • Troubleshoot billing issues as they arise with team members, carriers and customers, in-person, by phone and by email.
  • Assist the Solutions team with tracking shipments, solving shipment issues and responding to general customer service requests
  • Provide excellent customer service to each of our unique customers.
  • Become an expert in the logistics industry by mastering product information and customer relationship software (Salesforce.com)
  • Be an integral part of our close-knit, supportive team. You should be familiar with our core values and be ready to contribute ideas that help further ingrain them in our processes. We love creative thinkers!
  • Contribute ideas, analysis, and feedback to the Freight Pros internal management team
  • Hours are M-F, 7am-4pm, 8am-5pm or 9am-6pm. Hours may change or expand on busy days!

What we look for:

  • Bachelor’s Degree preferred
  • Strong attention to detail, especially with numbers!
  • Desire to work in a fast-paced, high-volume transactional role  
  • Great written communication skills
  • Spanish language skills a plus
  • Exceptional customer service and problem solving skills
  • Team player with multi-tasking and prioritizing abilities
  • MS Office proficiency and related computer knowledge
  • Fast typing skills

Our Benefits:

Competitive Benefits | Life / AD&D Insurance | 401(k) with Company Matching | 12 PTO days, 3 sick days, 7 paid holidays

NTG is an Equal Opportunity Employer

 

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