Zephyr is the first tech-enabled home services platform designed to empower technicians and delight homeowners. We are focused on perfecting the home services experience from the inside out. We do this by investing in our technicians to consistently deliver trusted service through our local brands. Zephyr combines operational excellence, digital intelligence, and enhanced talent development practices to create the best environment for HVAC, Plumbing, and Electrical technicians to practice their craft. A better technician experience leads to a better customer experience.
About Michael Bonsby HVAC, Plumbing & Electrical
Michael Bonsby HVAC, Plumbing & Electrical, a Zephyr local brand business, is an established company with over 20 years of experience providing top tier service to the Maryland, Virginia and Washington D.C. communities.
About the Role
Michael Bonsby HVAC, Plumbing & Electrical is looking for a Drain Technician to diagnose and repair residential drain systems, proposing sewer repairs and replacement as appropriate. This person will lead clients to informed and confident solutions. This is a full-time role that will report into the Service Manager and be based out of our growing Gaithersburg, MD office.
What You’ll Do
- Complete all drain cleaning/clearing, cable work, and service to drains
- Recommend or perform camera service when necessary
- Establish client rapport to provide the proper options for the best solutions
- Educate and assist clients on the importance of sewer repair and replacement
- Understand your service criteria and hold yourself accountable for exceeding goals
- Participate actively in all training exercises and meetings
- Maintain clear and consistent communication with dispatch and your supervisor
- Keep a clean and organized work space (trucks and in client homes) well stocked
- Work with a Jetter machine
- Complete timely and accurate paperwork: invoices, time cards, options, forms
- Participate in the on call schedule
- Maintain a clean and professional appearance
- Have or be willing to get proper certifications when necessary
We’d Love To Hear From You If You Have
- 3+ years experience in the plumbing industry a plus
- Must know how to run a Jetter machine
- Ability to prioritize tasks and meet deadlines
- Strong written and verbal communication skills
- Valid driver’s license with an insurable driving record
Working Conditions/Physical Demands
- Must consider safety one’s primary job and must have general knowledge of safe working practices and OSHA requirements
- To adequately perform the duties of this job the team member is regularly and routinely required to sit, stand, walk, stoop, use hands to handle controls, hear, and talk
- Must be able to climb ladders, work in hot and cold environments, and work in small crawl spaces
- The ability to regularly lift and/or move 50+ lbs is required
- The work environment can vary depending on the season and scope of work – employees are required to work outdoors throughout the seasons
Benefits and Perks:
- Competitive Pay
- Benefits: We offer top-notch benefits!
- Various medical, dental & vision plans, including 100% employer covered options for you and your family
- 401(k) match up to 3.5%
- Long & short-term disability and life insurance
- Flexible spending accounts for health and dependent care
- Training and Career Growth: Paid training opportunities and countless internal career growth opportunities to support your growth
- Paid Time Off: Company paid holidays, generous PTO, and a paid Parental Leave Policy
- Company Branded Attire for our technicians
Zephyr and it's companies are proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
