Why become a Snr Customer Success Manager at Noggin?
There is an undeniable purpose in our work and customer success isn’t just another area of our business – it underpins everything we do. You’ll drive customer strategies and influence product decisions by advocating for the customer, above all. Working alongside motivated and exceptional colleagues, you’ll also have the opportunity to develop your career in other areas of the business such as solution delivery, product or solution consulting.
Noggin’s integrated management platform is not a mundane run-of-the-mill software solution, you’ll be selling a game-changing tool that enables organisations to improve performance, executive oversight and turn chaos into order by managing disruption, smarter.
You will own a series of core industries as a territory, develop annual territory plan and quarterly action plans for your named accounts. This is an exciting time to be joining the team and the company as we go to market with the next generation version of our product.
What does it take to be a Noggin?
As our customer success, you will be be responsible for defending and increasing Noggin's revenue from existing customers, through effective client relationship management and business development, resulting in contract renewals, upgrades, new systems and projects. The role is also focused on client satisfaction and working with other internal Noggin stakeholders to deliver this. You’re smart, pragmatic and passionate about seeing the work you do have a real impact for your customers as well as the world around you.
You’re a plain clothed superhero and you pull out all the stops to save any customer in distress. But you’re also a strategic thinker and planner - you understand your customers well and know how to pave the way forward to create growth opportunities within your accounts. Of course, you’ll need to be pretty tech savvy and have an innate ability to break down and solve complex problems within the IT/software industry.
What does success look like in this role?
During the first 3 months, you will become fully acquainted with our product and your portfolio of customer accounts. You will have worked alongside not only the Business Development team but also the Product, Service Management and Solution Delivery teams to fully understand how all the moving parts of customer success hang together. And you will have built a strategic plan about how you’re going to manage your customer accounts as a result.
After 6 months, you will have developed strong and genuine relationships with each customer. You are viewed as a credible partner and you have already started to see your account plan come to life.
By the 12 month mark, you’ve worked hard to build a stellar reputation across the business and all of your customer accounts. You know your customers inside and out. You know their pain points, you understand where they’re heading and as a result you’re able to help them get there through the ongoing (and expanded) use of our software solutions.
To apply, please use the online application link. For further information or to arrange a confidential discussion, please email firstname.lastname@example.org.
Please note, you must have valid and unrestricted work rights for Australia to be considered for this role. No Agencies Please.