Why work at Nobl9?

Now more than ever our lives depend on digital services and Nobl9 is on a mission to make them reliable and efficient. Our category-defining Service Level Objective (SLO) platform is gaining traction with many organizations that care about service excellence. If you like working on hard problems that can have a massive impact and want to join a fast-growing startup that is helping organizations improve the reliability of their software this is the place for you.

As Director of Customer Success, you will be responsible for ensuring Nobl9’s customers are successful in adopting the Nobl9 SLO platform post-sale. You will develop our customer success program and build a scalable organizational framework. You will also lead a team of experienced professionals that educate customers, proactively track and raise issues, and ensure there is a great feedback loop between customers, product, and sales teams. You will identify new opportunities within customer accounts and lead the renewal and expansion efforts in conjunction with the sales team.

Minimum Qualifications:

  • Bachelor's degree or equivalent practical experience.
  • 4+ years in customer success in software, technology, or DevOps company
  • Excellent written and communication skills
  • Experience with infrastructure and/or application monitoring, cloud computing, DevOps, or related field a significant plus

Responsibilities:

  • Help customers post-sale to be successful with our products
  • Identify opportunities to up-sell customers and grow existing accounts
  • Create shared adoption plans with customers and ensure critical dates are met
  • Manage training and services benefits to be delivered by Nobl9 and Partners
  • Track and communicate internal status and customer issues to internal stakeholders and execs
  • Hire and build a team of Customer Success/Reliability Engineers (CSE/CRE) to ensure proper staffing to support the fast-growing customer base
  • Build and adopt tools to make our process more effective and scalable through automation
  • Develop strong customer relationships and measure satisfaction and collect product feedback proactively
  • Contribute to documentation, blogs, educational videos, knowledge base

Experience with site reliability engineering organizations and SLOs is a huge plus.

What is Nobl9?

Nobl9, the software reliability platform, is in the noble pursuit of reliable software. We help software developers, DevOps practitioners, and reliability engineers deliver reliable features faster. Through software-defined Service Level Objectives (SLOs) we can help you link monitoring and other logging and tracing data to user happiness and business KPIs.

Nobl9 is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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