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Customer Care Representative

Remote, United States

Who We Are

Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience from the top healthcare companies in the world, including: Intuitive, Auris, Stryker, Johnson & Johnson, Boston Scientific, Verb Surgical, Mako, Think Surgical, Medrobotics, and Hansen. We are looking for talented, motivated and ambitious team members to revolutionize robotic surgery.

About The Team

A Customer Care Representative (CCR) is the primary point of contact for our customers for general support and service. This role will be responsible for order management of accessories/consumables products, product returns, processing credits, dispatching calls to field personnel and answering general questions for customers as it relates to service and support.

The CCR will interface collaboratively with the Noah sales and service teams to serve our customers and ensure their needs and expectations are met. This position requires a mindset that cares first and foremost about the needs of our customers. This is accomplished by enthusiastically assisting our customers, showing empathy for their needs, urgency to get results, and providing clear expectations.

In addition, this role will help define business processes for the Customer Service team to establish repeatable and scalable activities and to ensure compliance to meet regulatory and financial obligations.

A Day In The Life Of Our Customer Care Representative

  • Provide positive customer experiences over the phone or through email.
  • Receive and process customer orders through the company ERP system.
  •  Receive and process customer complaints into the company CRM system.
  • Process customer returns and issuing credits.
  • Escalate customer communication the department cannot resolve.
  • Effectively communicate cross functionally with all levels of the organization.
  • Maintain business systems for data accuracy.
  • Process and direct incoming email.
  • Work closely with the quality department to process customer complaints and investigations.

About You

  • Bachelor's or Associate's degree preferred, or equivalent experience 
  • Self-starter with the ability to multi-task and re-prioritize duties throughout the day.
  • 5 years Customer Service experience in the medical equipment industry preferred.
  • Excellent computer and technology skills with regards to software applications, (Excel, Word, Outlook, Power Point) ERP databases - Salesforce, Oracle, SAP, NetSuite, etc…). 
  • Excellent verbal and written communication skills, strong multitasking abilities.
  • The drive to solve problems and meet goals.

#LI-RB1

 

Pay Transparency

The Pay Range for this position is listed. Noah Medical offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors such as location as permitted by law. Total compensation may also include additional forms of incentives.

California Pay Range

$25 - $34 USD

Noah Medical may offer remote, hybrid, or onsite work arrangements within the state of California depending on the specific team and/or role where applicable. 

Noah Medical is an Equal Opportunity Employer. We celebrate diversity and are committed to ensuring an inclusive environment for our employees. Applicants are considered for all positions without regard to race, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin, ancestry, age, genetic information, physical or mental disability, marital or protected military or veteran status, or any other consideration made unlawful by federal, state or local laws.

Please visit our Careers Page to view our latest openings.

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