NISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 940+ utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.

Primary Responsibilities:

This position reports to the Support Team Lead. This internship between is an entry level role working with our Financials solution in our Member Success division. This position has a moderate level of customer interaction and works closely with the support team as well as software engineers in resolving issues. Strong communication skills both internally and externally with proper documentation are key to this position.

**Current applications submitted will be under consideration for Summer 2025 (May - August)**

***This internship is located in our Mandan, ND office***

Essential Functions:

Provides superior customer support to internal and external customers in all encounters.
Assists customers in several aspects of application support including troubleshooting and on-going support.
Responsible for follow-up with members on Cases being researched by various support groups.
Responsible/Assist for email communication with external customers.
Responsible/Assist for customer voicemails left on support mailbox.
Responsible/Assist for Enterprise Solutions NISC Community posts.
Prepares Cases and follow-up to resolution.
Follows up with customers on recommended changes or resolutions on cases waiting on customer response.
Follow up with Member/Customers on requests and procedures.
Assists with mass communications to Member/Customers.
Assists with software release process.
Gather, maintains and audits Member information in the configuration database.
Utilizes all support tools as directed.
Conveys customer feedback to product development staff as appropriate.
May be called upon to assist in other support areas.
May be called upon to participate in testing of new product development or enhancements and documentation.
Assist in reviewing system and training documentation.
Other duties as assigned.

Desired Job Experience:

Basic knowledge of Service Level Management (SLM) best practices.
Basic knowledge of the Utility or Telecom industry.
Familiarity with other integrated applications and services.
Excellent verbal and written interpersonal and communication skills.
Excellent presentation and training skills.
Excellent telephone etiquette and an ability to deal effectively with Member/Customers.
Excellent research and problem solving skills with a strong attention to detail.
Strong PC skills.
Ability to effectively lead, influence and teach others.
Ability to organize and prioritize.
Ability to interact in a positive manner with internal and external contacts.
Ability to work independently, as well as in a team environment
Commitment to NISC’s Statement of Shared Values.

Desired Education and/or Certification(s):

High School diploma or equivalency required
Pursuing Bachelor’s Degree in a business-related field.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Your LinkedIn Profile URL

What is your preferred first name? *

Have you previously worked at NISC or any of its subsidiaries in the past? *

Are you currently employed at an NISC Member site? *

How did you hear about this job? *

If referred to apply, who referred you?

If you have a relative working at NISC, what is their name and relationship?

Why are you interested in this opportunity? *

What locations are you interested in working from? (Select all that apply) *

  Cedar Rapids, IA
  Lake St. Louis, MO
  Mandan, ND
  I want to work remotely

If you selected working remotely above, which state would you plan to work remotely from? *

What percentage of the time are you willing to travel? *

Target Compensation *

What is your most recently completed form of education? *

Are you legally authorized to work in the United States? *

Do you currently require immigration sponsorship for work authorization? *

Will you require immigration sponsorship within the next 3-7 years for work authorization? (for example: F1, H1B, H4) *

If selected for hire, would you like to receive information regarding your first day via text message/SMS? You may receive up to three messages via text by opting in. Message and data rates may apply depending on your mobile plan. You can opt out at any time. *

If you wish to receive information via text/SMS, please indicate the cell number below.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.

Intern - Support (Accounting)

Apply for this Job