NISC’s Software Research Analysts collaborate with support, development, system engineers, requirements analysts and other subject matter experts to analyze, research, triage, reproduce and identify a root cause for complex support issues. These individuals are thorough, analytical problem solvers who are detail oriented, communicate effectively, and enjoy problem solving software related issues. Works with all areas involved with the software lifecycle at NISC to define and document best practices for quality integration and troubleshooting processes.

Join an industry leader and work with all areas involved in the software lifecycle at NISC to define and document best practices for quality integration and troubleshooting processes.

Essential Functions:

Analyze, research, troubleshoot and document highly complex application and customer issues.
Collaborate with software development teams to reproduce and resolve issues.
Interface with NISC’s technical team to effectively utilize the technical architecture available for system troubleshooting and analysis.
Collaborate within a technical team to identify alternatives and potentially assist with a solution.
Assist with verification of resolution of complex software issues.
Analyzes and captures business requirements and translates into sound design approaches for the purpose of software development.
Participate on design review boards and change review boards regarding proposed enhancements.

Desired Job Experience:

3+ years of experience in support, software development, implementation, or other roles related to NISC solutions.
Understanding of product usage or analyst experience either at NISC or similar related experience.
Research and problem-solving skills that include innovation and the ability to identify long-term solutions that enhance NISC Software Development Life Cycle practices.
Experience using SQL is a plus.
Knowledge in Linux and Microsoft Windows.
Knowledge of NISC’s Enterprise software applications and database structure.
Knowledge of other integrated applications and services.
Excellent verbal and written interpersonal and communication skills.
Strong PC skills.
Ability to effectively lead, influence, teach and mentor others.
Ability to organize and prioritize.
Ability to interact in a positive manner with internal and external contacts.
Ability to work independently, as well as in a team environment.
Ability to travel as often as necessary to meet the goals and objectives of the position.
Other duties as assigned
Commitment to NISC’s Statement of Shared Values.

Desired Education:

Bachelor’s degree in a Computer Science, Information Systems, or a technology-related field.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Your LinkedIn Profile URL

What is your preferred first name? *

Have you previously worked at NISC or any of its subsidiaries in the past? *

Are you currently employed at an NISC Member site? *

How did you hear about this job? *

If referred to apply, who referred you?

If you have a relative working at NISC, what is their name and relationship?

Why are you interested in this opportunity? *

What locations are you interested in working from? (Select all that apply) *

  Cedar Rapids, IA
  Lake St. Louis, MO
  Mandan, ND
  I want to work remotely

If you selected working remotely above, which state would you plan to work remotely from? *

What percentage of the time are you willing to travel? *

Target Compensation *

What is your most recently completed form of education? *

Are you legally authorized to work in the United States? *

Do you currently require immigration sponsorship for work authorization? *

Will you require immigration sponsorship within the next 3-7 years for work authorization? (for example: F1, H1B, H4) *

If selected for hire, would you like to receive information regarding your first day via text message/SMS? You may receive up to three messages via text by opting in. Message and data rates may apply depending on your mobile plan. You can opt out at any time. *

If you wish to receive information via text/SMS, please indicate the cell number below.

Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.

Please complete the reCAPTCHA above.