Help Desk Associate

Who is Nexxen? 
One platform. Endless opportunities. In an ecosystem where everyone’s trying to get closer – buyers to sellers, platforms to clients, brands to consumers – Nexxen bridges new opportunities in ways that others cannot. Data, service, and planning capabilities are our superpowers, enabling our clients to better reach and understand audiences across screens. Nexxen brings new and distinct opportunities to our partners, giving our employees the chance to expand and grow their skills.

Why join the Nexxen team?
With a global footprint, you can be part of a team that is transforming advertising through our creative, flexible and unified solutions. Employees hustle, commit and dedicate themselves to pillars that make up the Nexxen Way – the 3Cs - Customer Centric, Curious Mindset, Collaborative with No Ego.

What You’ll Do:   

Nexxen is looking for a Help Desk Associate to provide first-level technical support to our employees and clients. In this role, you will troubleshoot hardware and software issues, assist with user account management, and ensure timely resolution of technical incidents. The ideal candidate is customer-focused, detail-oriented, and capable of managing multiple tasks in a fast-paced environment. This role will be based in the New York City office. This role is customer facing and will require up to 5 days per week in the office.    

Each day can be different here at Nexxen, but some of the things you can expect to be doing daily are:

• Technical Support: Provide support for technical issues via phone, email, and chat, resolving common issues related to software, hardware, and network access.
• Incident Management: Track and document all support requests in the ticketing system, escalating complex issues to higher-level technical teams when necessary.
• User Account Management: Assist with account creation, password resets, and access permissions across various platforms.
• Hardware/Software Troubleshooting: Diagnose and resolve issues related to computer hardware, peripherals, and office equipment.
• Onboarding Support: Set up new employees with the necessary technology and provide training on company systems and tools.

What Will I Bring?  

• 4 – 6 years’ experience in a help desk environment
• Proficiency in Windows and macOS environments, basic networking knowledge, and experience with common IT tools and software.
• Strong communication skills and a customer-oriented approach to problem-solving.
• Associate’s degree in IT, Computer Science, or related field preferred.

At Nexxen, we value our differences, varied experiences, and collective contribution. We know that not everyone takes the same career path, so if you don’t match this job description perfectly, don’t worry! We would rather see your application than risk missing out on your potential to make an impact. 

In support of pay transparency and equity, the minimum and maximum full-time annual base salary for this role in New York is $120,000 at the time of posting, with the potential of an incentive or bonus. While this is our reasonable expectation this is not a guarantee of compensation or salary, actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, education, certifications, responsibility, and geographic location. Candidates hired to work in other locations will be subject to the pay range associated with that location. We offer a variety of benefits including medical, dental, vision, disability insurance, 401(k), EAP, parental leave, unlimited vacation, and company-paid holidays. The specific programs and options available will vary depending on the state, start date, and employment type. Our Talent Acquisition team will be happy to answer any questions you may have.  

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