Location: New York, Chicago

Note: Application will not be considered without a thoughtful or relevant cover letter.


Why Next Street?

Next Street’s mission is to help every small business realize their potential. We do that by designing and developing solutions to connect entrepreneurs and small business owners with the right resources at the right time.

We are focused on businesses facing disproportionate barriers. We are committed to becoming an anti- racist organization, have a nearly 20 year track record, and an extensive network of small business advocates, operators, and investors. We accelerate the impact of institutions and advisors on small businesses and provide millions of business owners with the experts, tools, and capital they need to thrive. We know when small businesses thrive, their neighborhoods, cities and our economy do, too.

Additionally, inclusivity is part of our DNA. We are happy to celebrate that with 80% of our team identifying as women and/or people of color, we’re well on our way. Learn more here: https://nextstreet.com/racial-equity/.

Next Street is a special place to work and our values are infused into every aspect of our work:

  • We work to challenge systems of injustice through our anti-racist ways of working
  • We bring our whole selves to work and strive to create authentic joy everyday 
  • We utilize creativity and curiosity to put bias towards action in our work
  • We are interwoven and empower each other through collaboration and established trust
  • We encourage entrepreneurship and always put small business first, both internally and externally
  • We grow sustainably and encourage learning through career and professional development

Join us and live out our values every day, while leveling-up your career and helping us to have a transformative impact on the society in which we live.


Why this Role?

Next Street is looking for an innovative Director to lead the development of strategic programming as part of Next Street’s Small Business Programs team. The team provides direct support and high-quality advice to small businesses through innovative trainings, customized programming, and brick-and-mortar small business solutions centers. This is an unparalleled opportunity to provide strategic oversight on projects, drive engagement opportunities, help to create a best-in-class network for small businesses, local providers, and business-to-small business (B2SB) institutions, and to contribute to the evolution of Next Street.

You will have the opportunity to shape and drive the growth of our practice while significantly increasing the impact we have on small businesses around the country. We will give you ample responsibility from day one to manage projects and deliver programming. Join us and you will get to build programs that will solve some of the most complex economic and community development challenges in the country, while working alongside an extraordinary team and accelerating your career.


Your work will consist of…

Delivery and Client Management (50%)

  • Work alongside the Partner of Programs and provide strategic oversight on projects; scope engagements, oversee customer relationship management, and provide direction to project teams while mitigating obstacles and ensuring project deliveries exceed client expectations
  • Lead the development of small business programming strategy, design, and execution across a portfolio of existing and new engagements; typically for large corporate and local government partners (e.g., NYC Small Business Solutions (SBS), Cook County (IL), Verizon, Door Dash, etc.)
  • Successfully identify future product offerings and lead next-generation initiatives such as small business emergency relief programs, accelerator development, and technology enabled small business resource centers, etc.
  • Cultivate long-term relationships with clients, beyond the bounds of a project, and identify opportunities for follow-on work
  • Innovate, automate, and codify program and engagement delivery methodologies
  • Collect and disseminate program management best practices and make recommendations on ways to improve program performance on a formal and informal basis
  • Oversee client relationship management and serve as trusted advisor to senior executives
  • Manage delivery team members; proactively create opportunities for your team to meet development goals and ensure delivery is in line with firm delivery standards
  • Manage project profitability and ensure effective use of firm resources

Business Development (30%)

  • Drive business development processes to meet annual origination targets; participate in prospect calls, inform proposal development, and provide feedback to originators
  • Partner with the Revenue Office to determine priority audience and offering areas to focus business development efforts
  • Identify and sell into potential new audiences and offerings that complement existing Firm focus areas and fit with Next Street core capabilities
  • Monitor market trends to understand evolving client needs and proactively design solutions to drive new sales offerings
  • Collaborate closely with the marketing team to inform product marketing efforts; help develop product positioning and messaging that differentiates the solutions

Practice + Firm Management (20%)

  • Develop or refine tools needed to manage the Programs practice, including developing and maintaining a defined and consistent data collection approach
  • Innovate and expand the firm’s IP and offerings, helping to ensure products and services remain relevant for clients
  • Set direction and identify opportunities to advance Next Street’s mission and strategic priorities
  • Lead performance management, coaching, and development for direct reports
  • Contribute to firm strategy; help shape and oversee future vision
  • Participate in recruiting efforts as needed


Why you?

  • You have a bachelor’s degree and 8+ years’ experience in product design and management
  • You can demonstrate success in product deliveries that consistently exceed client expectations
  • You have delivery methodology experience with platforms like Zendesk and Submittable
  • You are motivated by Next Street’s mission and want to spend your days doing fulfilling work
  • You enjoy working with teams and believe diversity of thinking gets to better answers
  • You are willing to challenge and be challenged, regardless of seniority
  • You love being a team player and effective collaborator
  • You are committed to racial and economic justice
  • You like to network and build relationships


What we offer:

We want our team members to bring their best, true selves to work every day. We will offer you:

  • Competitive salary and benefits – We know you work hard, and we want to reward you for it. We offer competitive salaries and generous benefits packages (including 401k and paid parental leave) for mission-driven work.
  • Generous paid time off – We want to ensure you have time to recharge and to pursue your many passions. We give our team members 20 days of paid time off per year, inclusive federal holidays, volunteer days and more!
  • Mentorship and Sponsorship – You will have frequent access to our diverse and dynamic senior team. They will be committed to your growth and will invest in mentoring you.
  • Career development – We take growth seriously. We give each team member an annual professional development stipend and provide ample coaching.
  • Flexibility – It is important that you work when and where you work best. We are flexible with employees to accommodate individual schedules and work preferences. This includes a low travel mode during non-pandemic times.
  • Social events and perks – We admire and value our teammates. We plan events throughout the year and provide office snacks so you can perform your best every day and more!

Next Street believes in an equitable and transparent compensation approach. The starting salary range for Director positions across the firm is $150,000 - $163,333 regardless of location and commensurate with experience. You will also be eligible to participate in Next Street’s discretionary incentive program annually. For new hires, Next Street targets the start of the salary band, although considerations could be made based on job knowledge, skills, and experience. As part of our Antiracism commitment, Next Street uses a pay scale approach and transparent methodology to advance staff within a compensation band based on performance. Next Street does not negotiate compensation offers, as research shows that salary negotiations disadvantage People of Color and women.

Next Street is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor.


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