About us

Our mission is to make ready-to-use data available to anyone, anywhere. To do that, Nexla has pioneered an automated approach to package data from any system into usable Data Products for enterprise users. Nexsets, which are Nexla’s version of Data Products, power our unified platform for multi-speed data integration, preparation, and monitoring, delivering quality data that accelerates AI and Analytics teams. Nexla’s platform makes it simple for anyone to create scalable data flows.

We have an ambitious vision and are pioneering innovations to help every user have access to data that helps them do their work better. We are trusted by companies like LinkedIn, LiveRamp, Doordash, and other data-driven companies that are running mission-critical data with Nexla to achieve faster time to market.

About the team

The Customer Success and Engagement team at Nexla owns the end to end client experience, from integration to adoption. The Customer Onboarding Engagement Manager will drive client relationships across multiple industries ranging from large multinational banks to B2C applications. We are a small, but mighty team that takes pride in our customer-centric approach and our deep understanding of not just our product lifecycle but also our clients' business needs. We partner with the Sales, Solutions and Product teams to help onboard, support, and retain our customers. We are the eyes and ears of Nexla and bring back valuable feedback to these teams to help expand Nexla’s product offerings to best serve our diverse client base.

 

What You’ll Do 

In this role you will be responsible for managing end to end customer lifecycle starting from customer onboarding, ongoing support and retention. You are a problem solver who has a strong technical understanding of Data operations and overall product lifecycle, including working with technical personnel on successful integrations and implementations. This is a remote position to be based out of INDIA but must be comfortable with working Eastern Standard Timezone (EST) hours.

  • Customer Onboarding: Lead product implementations and collaborate with Nexla Solutions Engineers and Architects, managing the end-to-end process to ensure successful deployment and implementation of our platform into customers' existing systems. 
  • Customer Engagement: Engage with customers to gather and analyze their data operations requirements and develop a comprehensive implementation project plan.
  • Partner with Sales, Solutions and Sales Team: Develop a clear understanding of customer needs, develop SOW, and help with development and delivery of solutions. 
  • Project Management: Conduct kick-off meetings to establish and communicate project plans, milestones, goals, and associated processes. 
  • Customer Education: Collaborate with the Solutions team to conduct product training sessions and workshops to educate customers on the effective use of Nexla and its features. 
  • Long Term Customer Management: Continuously monitor and measure customer satisfaction, identifying opportunities to enhance their experience and drive long-term success.

 

Qualifications

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these, you are encouraged to apply. The preferred qualifications are an added bonus, not a requirement.

Required

  • Bachelor's degree in Computer Science, Information Systems, Business, or a related field 
  • At least 5 to 7 years experience in Professional Services, Engagement Management, Technical Project Delivery, Sales Engineering, Customer Success Management or similar roles within the SaaS industry
  • Experience being hands on with leading Customer Onboarding and Implementations. This consists of running implementations end to end such as creating project plans, project kick off, 3rd party integrations, gathering technical requirements, etc.
  • In depth understanding of data operations and the technical challenges faced by businesses in managing and leveraging data effectively
  • Strong project management skills with the ability to effectively prioritize tasks, manage timelines, and deliver on commitments
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders

Preferred

  • Familiarity with SaaS platforms and technologies, preferably in the data operations or data management space
  • Customer-focused mindset with a passion for driving customer success and delivering exceptional service
  • Analytical mindset and problem-solving abilities, with a keen attention to detail
  • Previous experience with SaaS and Data Integration and Implementation 

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

 

Location

  • India (Remote) must be able to work and be available in standard EST working hours

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