🧑‍💻 The Role

We are seeking a highly motivated and experienced Customer Success Manager with a bold background in Retail or e-commerce and data analysis, along with an unparalleled understanding of customer success strategies. Do you have a hunger for success, the skills to provide exceptional service, and the know-how to guide our customers towards referenceable achievements? Then you might be the dynamic candidate that we are looking for.

🚀 What You'll Do

Serve as the primary point of contact for a portfolio of clients, responsible for building and maintaining strong relationships
Work closely with customers to understand their needs, goals, and challenges, and develop strategies to help them achieve success
Provide exceptional customer service, including timely and effective communication, issue resolution, and proactive account management
Monitor client metrics (e.g. GMV, average order value, units per transaction, platform usage, etc.) and use data analysis tools to identify trends, opportunities, and potential areas of concern
Advise customer strategy on Retail technology market trends and best practice
Develop and execute strategies to increase customer retention and loyalty, including product adoption, upsell, and cross-sell initiatives
Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure customer success and satisfaction
Consulting, educating and facilitating clients to make optimal use of the platform to drive adoption and growth
Use our clients' business objectives to inform our roadmap
Maintain a full understanding of the NewStore platform and its offerings to help the customers continued success

📚 Your Story

Bachelor's degree in Business Administration, Marketing, or a related field
3+ years of experience in customer success or account management in a retail tech / SaaS environment
Strong data analysis skills, with the ability to use data to drive business decisions and identify opportunities for improvement
Proven knowledge of emerging industry trends within retail systems and tech
Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders
Proven ability to manage multiple priorities and meet deadlines in a fast-paced, dynamic environment

📕 Our Story

At NewStore, we're on a mission to create a seamless, app-based omnichannel experience that will change the game for innovative retail brands. And guess what? We're doing just that, by empowering brands in 40+ countries to run their entire stores on an iPhone, we're paving the way for a brighter future in retail, where shopping is an effortless, enjoyable experience.

At NewStore, our diversity is our greatest strength. Our team comprises over 40 nationalities, fostering a melting pot of unique perspectives, cultural experiences, and innovative ideas.

Join us in our mission to bring the joy back to retail and be part of a team that is breaking down barriers and creating a brighter future.

🔥 Perks and Benefits

Time off is a priority - with a generous PTO policy and a culture that encourages you to take it, you can enjoy some much-needed R&R
If you're looking to grow your skills and knowledge, we've got you covered. With a personal development budget and a supportive environment that values learning, you can take your career to new heights.
Plus, with the option to work fully remote, you have the autonomy to create the work environment that works best for you
The best part? Our "life-friendly" working hours mean you can have it all - a fulfilling career and a happy life
And that's not all - as a valued team member, you'll have the opportunity to share in our success with employee stock options and a quarterly bonus based on company goals

If you're ready to join a team where you can bring your A-game, let's talk!

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NewStore collects your personal data for the purposes of managing NewStore’s recruitment related activities. Consequently, NewStore may use your personal data in relation to the evaluation and selection of applicants including for example setting up and conducting interviews and tests, evaluating and assessing results and as is usually needed in the recruitment processes. NewStore does not disclose your personal data to unauthorized third parties. As a global organization with companies in 2 countries, your personal data may be transferred and/or disclosed to any company within NewStore. Such transfers may include for example transfers and/or disclosures within the European Economic Area and in the United States of America. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. ‘You have the right to object at any time, on grounds relating to your particular situation, to processing of your personal data which is based on Article 6(1) f GDPR (data processing based on legitimate interests).’

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Retail Customer Success Manager (f/m/d)

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