Service Technician Supervisor

The Role

Our Service Technician Supervisors are hands-on shift leaders for our warehouse team, monitoring the performance of our e-scooter mechanics and the maintenance and repair of our Neuron e-scooters. The ideal candidate has built and led a team before and is highly motivated to make Neuron a resounding success both locally and nationally. Reporting to the City Operations Associate, a Service Technician Supervisor also ensures that our warehouse is operating efficiently, safely and in accordance with Neuron’s standard operating procedures. The primary KPIs for the Warehouse Operations relate to the productivity mechanics (RTG/hour) and inventory accuracy levels. This role may also have the opportunity to streamline warehouse and repair processes and spearhead the growth of Neuron by proactively contributing to other launch initiatives in AU and elsewhere.

What you’ll do:

• Develop and execute Neuron’s Warehouse Management strategy in Canberra
• Service and repair e-scooters
• Ensure the Warehouse team performs quality control and basic maintenance on the electric scooters.
• Ensure that the Warehouse team adheres to the Operations Standard Operating Procedures.
• Perform basic administrative tasks, such as shift scheduling, manpower deployment and inventory management/planning for the warehouse and stocktakes.
• Train new e-scooter mechanics and conduct any refresher training as necessary.
• Swap batteries and perform on-site maintenance of e-scooters, ensuring our high quality control measures are met at all times.
• Responsible for the Workshop KPIs
• Other ad-hoc tasks as required.
• Represent Neuron as a positive brand ambassador. 

What you'll need:

• Prior experience in warehouse operations would be advantageous, particularly in the mobility, transit or supply-chain space.
• Prior experience in stock planning and management.
• Prior mechanical experience with the ability to service and repair e-scooters, including comfort with lifting, carrying and manoeuvring 25-28 kg as needed.
• A hands-on approach to leadership - our Service Technician Supervisor will need to be comfortable “leading by example,” working alongside our e-scooter mechanics.
• A process-driven mentality, with experience defining best practice warehouse procedures.
• Flexible work schedule with the ability to work occasional evenings and weekends as needed, especially during new location launch periods.
• Excellent communication and people skills. 
• Ability to multi-task and keep up with a dynamic, fast-paced start-up in a high-growth phase.
• A keen curiosity in shared mobility and a growth mindset. 

Our Values

Make It Happen
We strive to deliver results with the highest impact and are committed to following through. We continuously optimise through collaboration to achieve the best collective outcomes.

Be Proactive
We seize the initiative and are always looking for continual improvement, for ourselves, our team and the cities we serve. We relish the chance for action even if it leads us outside of our normal scope.

Trust Facts Over Opinions
Our decisions are evidence-based. We assess situations fairly, wherever possible using reason and logic rather than unverified opinions.

Stay Curious
We ask questions, challenge assumptions, learn from mistakes and are ready to leave behind what we thought we knew.

Do More With Less
We understand that both time and resources are finite. We balance our priorities and think strategically about how we can maximise our impact and the return on investment.

If you are passionate about making a real-time impact and want the opportunity to play an instrumental part in our growth story, we want you riding for our team!

Neuron Mobility is an equal opportunity employer. We are committed to making all employment decisions including recruitment, appointment and promotion decisions on the basis of business needs, individual qualifications, and merit. 

The company prohibits discrimination and harassment of any kind. We are dedicated to the continued personal and professional growth of our employees. We protect all of our employees regardless of race, nationality, ethnicity, politics, sex, sexual orientation, gender identity, social origin, physical and mental disability, religion or belief, marital or domestic partnership status, family or parental status and any other status recognised and protected by the law and regulations of where we operate.