About NeuraFlash:
We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.
What sets NeuraFlash apart?
Join NeuraFlash, where growth is not just a goal, but a way of life! Since our inception in 2016, we've been on a rocket ship, soaring to an average of 35%+ growth year over year. This rapid expansion has unlocked a world of exciting career opportunities for our team.
Imagine stepping into the heart of innovation, working with cutting-edge technologies like Salesforce, GenAI, and Amazon. Here, you won't just keep pace with the industry; you'll set it!
But growth isn't just about the company; it's about you. At NeuraFlash, we believe in endless learning. Our technical boot camps are your gateway to mastering new skills and technologies. Whether you're diving into GenAI or conquering Service Cloud Voice, we've got your back.
Our success is rooted in the satisfaction of our customers, and our exceptional CSAT score reflects that. Join our team, and you'll play a pivotal role in leading these impactful initiatives, contributing to meaningful change.
We are committed to nurturing positive working relationships, enabling us to harness the full potential of our team and drive success collectively. Through annual meet-ups in North America and India, as well as quarterly events online or in various regions, you'll build strong, cross-border relationships with teammates around the world.
Ready to become part of the NeuraFlash team? Let's redefine growth and innovation together!
Working closely with and reporting to Project Managers and Technical Manager, the candidate will be responsible for bringing Quality to Salesforce projects by understanding the requirements, design and solution followed by creating a plan suitable to perform QA for the projects, within the strict timelines. Candidate will contribute to standardise the growing QA practise and be a lead at least one of Salesforce products. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and partnering closely with our AI Team!
Required Skills
- 8+ year of experience working as a Quality Assurance Engineer
- Hands on experience in Salesforce
- Hands-on experience in automation using any tool like Provar, Tosca, Cyara, Selenium etc.
- Testing against feature stories (with or without defined requirements)
- Create automation framework/s
- Browser/device testing, API testing
- Develop and present testing plans for features or projects
- Understanding of SDLC methodologies (Agile, Waterfall, Hybrid) and the testers' role in the process and usage of tools like JIRA
- Documenting test results in a structured, detailed fashion
- Lead QA independently on a project
- Present the QA Test Plan on a project
- Manage a UAT on a project
- At least 2 Salesforce certifications other than Admin
- Knowledge on Einstein Chatbots and IVR is a plus
Soft Skill Requirements
- Experience in automation testing using any tool
- Comfortable presenting remotely and in person to Manager level and below.
- Comfortable leading user story grooming sessions
- Comfortable speaking to what they built both internally and externally
- Ability to comfortably speak to industry best practices and guide the client towards those best practices
- Ability to multitask
- Highly organized
Responsibilities
- Participate in project team meetings
- Assessing requirements or features to identify areas to test
- Hands on in QA automation with any automation tools
- Create testing plans
- Writing test cases based on requirements, executing them, maintaining requirement traceability, logging JIRA.
- Execute end to end tests
- Publish test status reports
- Support and coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT) for defects and new requirements
- Able to explain the UAT testing process to the customer
- Reaching out within the team for clarification when you are unsure of how to proceed
- Connecting with client /project teams to ask questions and follow up as needed , like issue prioritization, and/or ask QA-relevant questions about wireframes, designs, or acceptance criteria
- Troubleshooting quality issues and modifying test procedures
- Manage and communicate issues properly and support dev to fix and customer during UAT
- Able to work on a multi-cloud project
- Participate in UAT bug triage meetings
- Mentor new hires and guide them with their tasks
- Learn new solutions, clouds, and testing platforms
- Ensure the quality of NeuraFlash deliverables on Salesforce, Chatbot, Service Cloud Voice, and other implementations
- Maintain the highest possible level of Customer Experience (for NeuraFlash customers, and within the solutions NeuraFlash provides), product quality and customer satisfaction.
- Drive innovation in the areas of Salesforce capabilities, project QA methodology and reusable testing assets, automated testing, etc.
- Learn and develop new skills across other Salesforce areas including Chatbot, Einstein, CPQ, AgentForce
- Acquire and maintain all applicable Salesforce Certifications
What’s it like to be a part of NeuraFlash?
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
- Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
- Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.
Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian based employees!
