We are transforming healthcare to be value-driven, creating a seamless, consumer-centric care experience that maximizes value for all.

We believe that all health consumers are entitled to high quality, coordinated healthcare. We uniquely align the interests of health consumers, providers, and payors to make high-quality healthcare accessible and affordable to all populations across the ACA Marketplace, Medicare, and Medicaid.

NeueHealth’s Affiliate Management team is responsible for developing and managing long-term strategic growth, ongoing relationships, and contractual performance across our clients, including affiliate providers and medical groups. Across various partnership models, the Affiliate Management team ensures that our providers succeed in a value-based care environment.

The Market Success Manager for ACO partners, including ACO REACH, is a key member of the Affiliate Management team, reporting to the Director of Market Success. This role supports the ongoing implementation and performance of our managed services business and affiliate physician partnerships across multiple markets and regions.

Through matrixed oversight and partnership with other internal teams (including NeueHealth Operations, Clinical, Analytics, Contracting, and Finance), this role reports, and tracks performance of our partners against value-based care contracts, SLAs and KPIs, and develops the infrastructure to enable strategic alignment between NeueHealth and our owned clinics and affiliated providers.

This role will directly support partnerships and clients with a strong focus on performance management, in partnership with NeueHealth teams and will manage the performance of ACO partners, including REACH, partners’ value-based contracts.

This role will be responsible for timely and accurate implementation of delegated services to clients, escalating risks and coming up with creative, workable solutions that meet clients’ needs. Manage and track client issues, and coordinate with internal teams to provide scalable solutions. Maintain a high level of client engagement, including preparing and running joint operations meetings with partners, analyzing and delivering actionable performance reports, and driving towards improved client performance. As NeueHealth grows, this role will also contribute to the development and optimization of market-level performance reporting, provider integration, and clinical workflows and tools. This position will interface with both internal NeueHealth teams as well as owned practices and affiliate provider groups to achieve performance goals.

Successful candidates will have a proven track record of succeeding in fast-paced and complex client-service settings. Ideally they have managed provider partnerships and value-based care contracts before; can anticipate what might go wrong and proactively optimize solutions to consider needs of multiple stakeholders. Consistently listen before acting; lead with accountability; and engage with an attention to detail.

ROLE RESPONSIBILITIES

The Market Success Manager job description is intended to point out major responsibilities within the role, but it is not limited to these items.

Establish full understanding of each assigned partner’s operations and structure from implementation through ongoing operations.
Serve as a primary point of contact for day-to-day communications between NH and assigned affiliate providers and local clinical support teams
Review financial, utilization, and population health data and help develop actionable insights for local clinical and outreach resources
Schedule and prepare for regularly scheduled JOC/leadership meetings.
Coordinate clinical integration activities between affiliate providers and NeueHealth
Serve as conduit for all network activities with NeueHealth on behalf of the affiliate providers including risk adjustment, quality gap closure, member engagement, and network design.
Foster and coordinate affiliate provider and NeueHealth leadership touchpoints

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

Bachelor’s degree.
Three (3)+ years of experience managing provider or payer entities in value-based contracts, including ACO experience, is required.
Understanding of value-based care reimbursement principles, reporting and analytics.
Experience managing value-based payer contracts and/or delegated services is desired.
Experience working directly with providers and clinics in delegated service models is desired.
Experience working to close quality gaps and in clinic settings is desired.
Experience with Excel is a must have, and Power BI is preferred. EZ Cap experience is a nice to have.

PROFESSIONAL COMPETENCIES

Strong communication skills, both verbal and written
Strong teamwork orientation, both internally with matrixed teams and externally with client organizations
Organized and be able to prioritize work to meet deadlines
Works independently with little supervision
Able to thrive in an unstructured environment
Understands regulatory and compliance rules surrounding enrollment and eligibility
Results and detail oriented and understand the big picture

WORK ENVIRONMENT

Most work responsibilities are performed in an open office setting, carrying out detailed work sitting or standing at a desk/table and working on the computer. Some travel may be required.

As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of NeueHealth, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Cover Letter

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

When autocomplete results are available use up and down arrows to review

+ Add another education

LinkedIn Profile

Website

Preferred Name *

In which City and State do you currently reside in? *

What is your desired compensation? *

Have you previously been employed by NeueHealth, Bright Health or an affiliate? *

Do you have an existing employment agreement (i.e. non-compete)? *

Will you now, or in the future, require visa sponsorship? *

Are you, or your close relative, currently employed by Deloitte, or have you previously been employed by Deloitte? *

Are you related to, or in a personal relationship with, any current NeueHealth or affiliate employee? *

If you are related to, or in a personal relationship with, any current NeueHealth or affiliate employee, please list the employee's name and your relationship to the employee.

By answering Yes, I consent to receive text messages about my job application and interview process and understand that I can opt out at any time by replying STOP to the texts that I receive. *Standard text rates apply* *

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in NeueHealth’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Gender

Are you Hispanic/Latino?

Please identify your race

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran Status

Voluntary Self-Identification of Disability

Form CC-305

Page 1 of 1

OMB Control Number 1250-0005

Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Disability Status

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.

Market Success Manager - ACO Partners

Apply for this Job

Voluntary Self-Identification

Voluntary Self-Identification of Disability