Company Overview

At Netlify, we're building a platform to empower web developers to build better, more elaborate web projects than ever before. We're aiming to change the landscape of modern web development. Netlify currently serves more than 700,000 developers worldwide.

We’re a venture-backed company, and so far we've raised about $45 million from Andreessen Horowitz, Kleiner Perkins, Bloomberg, and prominent founders and professionals in our space.

Netlify is a diverse group of incredible talent from all over the world. We’re ~40% woman or non-binary, and are composed of about half as many nationalities as we are team members.

About the Role

An optimal candidate enjoys helping people succeed with technology, isn’t afraid to help improve our practices and our product, and loves to learn.

From our UI, to our service, to our customer support: our customer experience is pretty well regarded. You won’t be yelled at by angry customers, and you won’t be apologizing nonstop for broken features.  Please take a look at our Support Values document, and see if you agree with the way we do our work. We are looking for someone to help us with that mission and provide technical support to our developer customers during European business hours. 

Most of our support is conducted in our Community Forums, over email, and occasionally over live chat, and much of our team collaboration is in Slack, so great written communication skills are a must.

If you’re a good fit, you’ll agree with what this linked blog post has to say about being excited to do (technical) support . This is not to say that you can't choose to move into other roles within the company, but instead that right now, and for the next while, providing technical support is what you want to do.

To be successful in this role

You should be up for a challenge and enjoy it. Sometimes you won’t know the right answer, but you’re the kind of person who can always come up with somewhere to look for it—sometimes you’ll just have to Google it.

You should be curious, motivated, and flexible. You will be learning new things every day. You will be solving hard problems, and this needs to bring you joy. We don’t want you to pretend to be something you don't want to be, and we won't tell you how to feel, but we do hope you’re excited to grow.

There are some technologies you’ll need to have experience with and a solid understanding of:

  • You can troubleshoot and explain networking issues and concepts like HTTP(S), DNS, and network proxies.
  • You can find your way around using the terminal command line.
  • You've used Git and are looking forward to learning even more about it.
  • You're a user and creator of the web (specifically HTML and JavaScript), and you know how to work with browser caching and browser-based debugging.
  • You're comfortable helping customers craft API calls and use JavaScript with our service.
  • In case you have some Ruby experience (reading more than writing), it would be a great bonus.

You'll be advising people on connecting systems outside of our scope (databases, remote websites, DNS providers) to our service, as well as helping debug front-end code and site building software like yarn, npm, and webpack. While you will definitely learn more about these technologies as you work here, it would be useful to arrive with an understanding of them.

Applying

We ask that you attach a thoughtful cover letter explaining why you enjoy doing technical support and why you’d like to work at Netlify, hopefully linking to a sample of your experiences communicating with technical audiences in a public setting along with a brief (or thorough) listing of your relevant work history, and we’ll get back to you with next steps.

About Netlify

Of everything we've ever built at Netlify, we are most proud of our team.

We believe that empowered, engaged colleagues do their best work. We’ll be giving you the tools you need to succeed and looking to you for suggestions to improve not just in your daily job, but every aspect of building a company. Whether you work from our main office in San Francisco or you are a remote employee, we’ll be working together a lot—paring, collaborating, debating, and learning. We want you to succeed! About 60% of the company are remote across the globe, the rest are in our HQ in San Francisco.

To learn a bit more about our team and who we are, make sure to visit our about page.

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