Do you want to be the superhero of our Kraków office? As our new IT Helpdesk Engineer, we’ll offer you a great company, great colleagues and an awesome job! 

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What’s the deal?

You will be part of a team spread between several offices, that works with all the activities related to the delivery of support to your colleagues within NetEnt. Your everyday work is to handle incoming requests and questions from all of our offices over the world. However, the primary focus will be the Kraków office and the personnel. You will report to the manager of the team who is based in Stockholm.

Examples of day to day work

  • Offer excellent service - your primary assignment is to provide a can-do attitude and be in the spotlight every day!
  • Handling user accounts, both setting up new and modifying existing
  • Installation, configuration, troubleshooting of hardware/software and mobile devices
  • Support of computers, mobile devices, audio/visual and teleconference solutions
  • Procurement of IT-related hardware, software and licenses.

Who are you? 

The role requires that you are driven and motivated to deliver high quality every day. You are systematic, thorough, analytical and structured. You also have good communication skills in English, you are very service minded and a team player.

Main game skills:  

Our ideal candidate has about 2-3 years of working experience in the similar field. We expect you to have experience within the following:

  • Windows 10
  • Active Directory
  • Mac OS
  • Troubleshooting of hardware and software
  • Basic network understanding & troubleshooting 

Ready to make gaming even better? Join our quest! 

Here is how to apply, it´s super easy!

We want your resume, cover letter/summary, in English and you can choose to either upload files or simply apply directly with your LinkedIn profile. We are keen to get to know you and what makes you tick! So, focus on the requirements as well as letting us know about your passion and why you want to join us.  


Your personal data controller is NetEnt Poland Sp zoo with its registered seat in Cracow, Poland, al.Pokoju1, 31-548. Your personal data will be processed in particular to invite you to our recruitment process and to conduct the process, which includes negotiating conditions of employment.

We respect your privacy rights i.e. the right to access, rectify and delete your data, limit its processing, transfer it, a right not to be a subject to automated decision-making, including profiling, and to object    to the processing of your personal data. Please include the following statement in your application:  „I hereby consent to the processing of personal data in my application by NetEnt Poland Sp z oo with  it´s registered seat in Cracow for ongoing recruiting process”.


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