Do you want to join our awesome NOC-team and make sure we provide the absolute best service level?
What’s the deal?
As a NOC-engineer with us at NetEnt you will join our awesome team of 15 people distributed over our offices in Malta, Gibraltar, Stockholm and India. You will play a key role in ensuring high availability and attainment of service levels, towards both internal and external stakeholders. On a day to day basis your main contact areas will be our customer support, our 3rd line support teams and our 3rd party providers.
You will be the single point of contact in maintaining and monitoring our infrastructure, and also play an important part in assisting in processes of improvements and automatizations. Your main focus is to provide effective, efficient and knowledgeable customer service and solutions to our customers both internally and externally.
You’ll work on a 24/7 shift basis and from primary our Malta office, but if you are in Gibraltar we can have an opening there as well.
Who are you?
We think you are an experienced NOC-engineer, or similar, with a strong passion for technology who’s always eager to keep yourself updated with the latest technology. You are well familiar with ITL best practices and used to working with OLAs and SLAs. Excellent communication skills, both verbal and written with counterparts of all technical levels is crucial. We think you are a team player with great skills in working both in a team and autonomously.
Main game skills:
- Demonstrated knowledge of networking essentials, server administration, Linux Administration, SQL
- Knowledge of monitoring tools including but not limited to Nagios, OP5 and Splunk
- Demonstrated knowledge of web services including but not limited to WSDL and manual SOAP call triggering and troubleshooting
Bonus game skills:
- Java and Application Servers.
- ITIL Service Management & Best Practices.
Ready to make gaming even better? Join our quest!
Here is how to apply, it´s super easy!
We want your resume, cover letter/summary, in English and you can choose to either upload files or simply apply directly with your LinkedIn profile. We are keen to get to know you and what makes you tick! So, focus on the requirements as well as letting us know about your passion and why you want to join us.
<NOC, ITIL,Malta, Gibraltar >