nesto is looking for a high-potential Customer Success Specialist to join its growing team. nesto is currently building the smartest & simplest solutions to modernize the $1.5T Canadian mortgage industry and transform the way Canadians think about shopping for, buying and using their homes.

In order to shape the fast growth of nesto, we are looking for a highly motivated, organized, quick-learning, fast-moving individual with excellent communication, and customer service skills. You’ll get to play a key role in the success of our platform.

You will be responsible for:

  • Ensuring outstanding interactions with mortgage clients and lending partners;
  • Providing clients with best-in-class support with detailed and educational answers any of their questions;
  • Assisting the Financing Experience team with day to day operational tasks;
  • Helping define a completely new customer journey tailored to technology and customer satisfaction;
  • Working with clients throughout the lifetime of their application and supporting them throughout.

 You’ll need to have:

  • Organized, meticulous, sound thinker, ability to think on your feet, ability to thrive in a changing environment;
  • Dynamic and outgoing personality;
  • Strong desire to fulfill clients' interest first and ultimately help people;
  • Strong English & French communication skills;
  • Experience in financial and/or customer service related field is an added asset;
  • Keen sense of adaptability in regards to process change and willingness to improve the way we work; 
  • Tech-savvy, with the ability to learn new platforms.

 What we offer:

  • Contribute directly to shaping the product that will modernize the Canadian mortgage industry;
  • Learn and be challenged daily by smart, hard-working and ambitious colleagues;
  • Receive training from a high caliber team;
  • Opportunity for growth within the company;
  • Work from a beautiful sunny location in Old Montréal, next to cafés and restaurants;
  • As we recognize the importance of personal and family time, we offer flexible hours and great benefits;
  • Competitive salary and company stock options.

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