nesto is building the smartest and simplest solutions to modernize the Canadian mortgage industry and transform the way Canadians think about shopping for, buying and using their homes.  

We are looking for a Director of Sales Operations to increase our sales team’s efficiency and effectiveness.

We are looking for a high-potential professional to join us. You’ll get to play a key role in the growth of our platform.
This role will report directly to nesto’s COO.

You will be responsible for:

  • Finding new and innovative ways to better serve clients along their journey by:

    • Measuring and tracking conversion along the customer journey;

    • Identifying pain points and opportunities, quantifying value at stake, prioritizing initiatives;

    • Testing key hypotheses;

    • Working closely with our customer success team, mortgage advisors, mortgage underwriters and the technical team to implement processes changes.

  • Improving the efficiency of our underwriting and advising team by:

    • Finding improvement opportunities to current processes;

    • Implementing changes and training the team;

    • Protecting nesto’s funding ratio while building meaningful work relationships with dedicated underwriting teams of our lending partners;

    • Measuring KPIs that drive the performance of these teams, and working directly with the team to improve on these KPIs;

    • Supporting nesto’s COO on strategic initiatives.

You need to have: 

  • 5+ years of experience in management consulting, continuous improvement, sales operations and/or running business transformations;
  • Ability to own projects from start to finish  and pulling in the right resources to support you;

  • Ability to thrive in a changing environment, result-oriented, organized, and a sound thinker;

  • Strong interest in helping transforming the mortgage customer journey, with a desire to fulfill client’s interest first;

  • Strong English & French communications skills;

  • Being highly-motivated, organized and quick-learning;

  • Excellent critical thinking, ownership and demonstrating continuous improvement skills.

What we offer: 

  • The opportunity to contribute directly to shaping the product that will modernize the Canadian mortgage industry;

  • Great learning opportunities and being challenged daily by smart, hard-working and ambitious colleagues;

  • A competitive salary, stock options and a top-tier benefits plan for you and your family;

  • Great office location, easily accessible (Square Victoria Station).

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